Anyone have ACD report documentation for Composer 4.0 / HiCom 300E 1

[ehonauer]

I'm working with a company still running a HiCom 300E, using ACD for their call center. The users have some questions about the ACD reports, and the online help in Composer/Observer doesn't go into detail about the report data (e.g. definition of "Out" calls, what makes up "Park and Xfer", etc.).

I can find documentation for later versions on the web, but nothing this early.

I know it's a long shot, but does anyone have this?

 

[donb01]

I have it - the PDF is 3MB. I would have to toss it on my website so you can download it. It's the whole Admin manual for BVOC for 9006.5A, which is V 3.0, but a lot of the reports are mostly the same - there just might be more of them in 4.0.

I have 4.0 too and I have the installation disk - I'll have to look to see if the manual is on the disk. If it is I can probably provide that version too. Not sure if they have the manual on the disk though.

 

[ehonauer]

That would be great, thanks!

 

[donb01]

This is the actual V4 manual - I did have it. It's about 3.7 MB

 

[ehonauer]

It's exactly what I needed! Thanks again so much for your help.