Any way to limit IP registrations?

[lopes1211]

I have an instance where 2 groups (group A & B) want to buy 5 IP Softphone licenses each. They each want 25 phones setup with softphone capability but "promise" to only use 5 per group at a time. How do I keep group A from logging in 10 IP Softphones and effectively blocking group B from using any of the licenses they purchased? They are 2 completely seperate companies sharing the use of 1 PBX so we can't really expect any "gentlemans agreement" to work, we need something in the system to block them from using more than 5 each. The 2 groups do register to 2 different c-lans. CM2.2 S8700.

-CL

 

[sjforcum]

They have a gentleman's agreement in sharing the PBX, Trunking, etc....

I don't think there is a way to limit how many IP Softphones can be registered by network region or IP Address range....

 

[lopes1211]

The monthly system and trunking costs are in writing and distributed evenly due to measurable criteria such as port counts and cdr data. No "gentlemans agreement" there, trust me. It's the ipagent/ipsoftphone "concurrent" licensing/connections which are becoming a point of conflict.

-CL

 

[wildcard100001]

A pain...but it would work.

Keep them honest using the list history report... parse the data from it and export entries like:
8/03 17:17 S00038 psa-ipa cha station 5xxx
8/03 17:17 10A0219 psa-ipu cha station 5xxx

Import into some handy database etc... graph by extension etc.... Automate the export using ASA and parsing function...and throw it on a webpage so they could check... or not... lol it could work. Perhap a fine if they go over....

Manual using the above method... give them 5 cards each.. they must have a card to use ip softphone. Use list history method above to keep them honest.



Thanks,

Wildcard

 

[simreal]

Well .. you could setup a UCD hunt group ... if they log in the softphone they are automatically logged into the hunt group .. and then you could run reports on the hunt groups (one for each group).


You could also setup a vdn to to check the number of agents staffed in that skill and route a call based on that. I don't really know how you could use that other than as an indicator that they are logging in too many at once. For instance if they log too many people in at once their calls all route through a vdn/vec that has a whisper announcement telling them they have too many people logged in.

 

[lopes1211]

Yeah, I'm leaning towards installing a dummy skill to every agent for each company (this ia EAS). All company A agents get their skills plus skill 98, all company B agents get their skills plus skill 99, etc....

then their vectors can all say "if staff in skill 98 > 5, give busy". I'm sure all of a sudden they would be very interested in self management at that point. We'll see.

-CL

 

[tyubzs]

if only 5 ip softphone on one group only, then best way is to let hem log themselves the extension with password. in this manner, you can restrict any of them using more than 5 licenses. email them the extension and corresponding password before the start of the shift.

 

[wildcard100001]

How about 5 dummy extensions each that are setup for softphones... When they login they must forward their own number to the dummy extension... They would only have 5 extensions to log into....

Thanks,

Wildcard