Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Any news on replacement for CCC 1
- Thread starter mforrence
- Start date
About second half of 2009 for now but the trials ar eabout to begon
And as you know GA releases can be delayed
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
And as you know GA releases can be delayed
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
- Thread starter
- #3
Feedback from the first release was not good, it was a step backwards on CCC so it went back to the drawing board.
Mr IPO
ACA - Avaya Certified Associate
ACS - Avaya Certified Specialist
ACI - Avaya Certified Instructor
Mr IPO
ACA - Avaya Certified Associate
ACS - Avaya Certified Specialist
ACI - Avaya Certified Instructor
- Thread starter
- #5
-
1
- #6
amriddle01
Programmer
I hate CCC, it is good when working but it has to be installed in a set order and ties in with so many different services and servers etc it is an absolute ball ache to troubleshoot sometimes. A single install and configure programme like VM Pro would be a godsend!
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
CCC can be difficult to get running. I seem to have the most problems getting reports emailed. The reports are also too rigid. There is no way to make simple changes. This product really needs an update to make it viable.
We have started to sell other reporting packages because of these and other problems with CCC.
We have started to sell other reporting packages because of these and other problems with CCC.
amriddle01
Programmer
We rarely sell it unless the customer insists, as it just feels to be completely Cobbled together rather than a built for the job app.
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
Knock on wood, mine work -- ok --. But it wasn't without late nights and hair pulling. (and lots of support) For something as pricey as CCC, it shouldn't be so hard. I do have to say it has a lot with how clean a customer's network is as well. I used to get sick of hearing, "re-install the software". Sometimes it would work, some not. We have turned a lot of old CCC customers on to CallSweet. They love it and it works.
Diz
ACA-IP Office Implement
ACS-IP Office Implement
Diz
ACA-IP Office Implement
ACS-IP Office Implement
Maxwell1001
Vendor
its so much easier to give them oak, good profit, easy install much better features and miles cheaper
- Thread starter
- #12
Oak telecoms Ai Office has a good report interface where you can design and filtrate your own reports and easliy schedule reports to e-mail as pdf or other formats.
But it is a software mostly for historical reports.
Looks like they've upgraded their software with ACD PCwallboards. Anyone tried it yet?
But it is a software mostly for historical reports.
Looks like they've upgraded their software with ACD PCwallboards. Anyone tried it yet?
yeah, the wallboards are really good. we have only played with them in our office, no customers have taken them yet, but i have been impressed,
you can even import feed so in an 8 panel wallboard, 7 can be stats and one can be bbc news24 or whatever channel you want.
would recommend AI office as well.
you can even import feed so in an 8 panel wallboard, 7 can be stats and one can be bbc news24 or whatever channel you want.
would recommend AI office as well.
kwing112000
Vendor
We have put in a bunch of the datel call sweet and call sweet live products and the customer love is. The best part is they install it and trouble shoot issues. I have done CCC a lot and it seems like i still have issues every single time. I am pretty sure we lose money on every CCC install we do.
Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
kwing112000
Vendor
I am really not sure if the are international or not. They do everything remotely so i would guess they can install anywhere. is the link to their site.
Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
kflounders
Programmer
+1 for Call Sweet Live. It is very good, they install, you make money, it is the perfect solution. We have to make 2-3 small changes per install and that is it. I very much like working with them as well.
Call Sweet live is amazing, we had CCC, and it wasnt performing......basically our Service Manager is a &%$#* and didnt like it, so we went to call sweet live and its basically amazing, plus when you buy it, they set it up and give you a yrs support free.
+1 call Sweet Live
+1 call Sweet Live
- Status
Similar threads