Answered Calls Keep Ringing

[Mithrandir01]

Brief summary: Our ITS group is set up so that any member can answer calls made to the group number. On rare occassions, two people will attempt to answer at the exact same time: the system sends it to one of the people, but it keeps ringing on the other technician's phone until he hangs up. Sometimes also, if three people try to answer it at once, the two who don't "win" wind up talking to each other. I've been able to duplicate the problem, but have no idea how to fix it. Any ideas?

Specs:
MD 110, BC 9
<SUDIPIR=2566;
DIRECTORY INFORMATION AT 11:06:46 16JAN04
DIRECTORY NUMBER : 2566
TYPE OF DIRECTORY NUMBER : PBX GROUP
NAME : ITS

GROUP DIRECTORY CATEGORIES
LIM TRAF SERV CUST SEL RLTC QUE MEM
6 15 1000 010 0 0 5040
5041

DIVERSION DATA
INDIVIDUAL DIVERSION NUMBER: 8500

END

<SUDIPIR=2564;
DIRECTORY INFORMATION AT 11:07:21 16JAN04
DIRECTORY NUMBER : 2564
TYPE OF DIRECTORY NUMBER : DTS
NAME : BOBBIE BROWN

EXTENSION TERMINAL DATA
EQU TERMD ADN CALALT
1-2-30-08 0020 1
5040 1
5041 1

EXTENSION DIRECTORY CATEGORIES
CAT TRAF SERV CDIV ROC TRM ADC CUST
9 03090904 00031203 000150000 0230 0 00000000000

DIGITAL EXTENSION FUNCTION KEY DATA
KEY KTYPE FCN VALUE DIG
00 PGM
01 FCN MEW
02 FCN TNS AAA
03 FCN CUP
04 SKI F1
05 SKI F2
06 SKI F3
07 SKI F4
08 SKI MENU
09 ODN 2564
10 ODN 2564
11 ODN 2564
13 MDN MNS 5055 5055
14 FCN ODN2
15 ADN 5040
16 ADN 5041
17 MDN MNS 2605 2605
18 MDN MNS 2568 2568
19 MDN MNS 2567 2567
20 MDN MNS 2640 2640
21 MDN MNS 2549 2549
22 MDN MNS 2638 2638
23 MDN MNS 2576 2576

EXTENSION MULTIPLE DIRECTORY NUMBER DATA
DIR KEY CALALT
*2564 11 1
2638 22 0

GROUP DATA

DIVERSION DATA
INDIVIDUAL DIVERSION NUMBER: 8500


PAGING DATA

END

<SUDIPIR=2640;
DIRECTORY INFORMATION AT 11:08:00 16JAN04
DIRECTORY NUMBER : 2640
TYPE OF DIRECTORY NUMBER : DTS
NAME : JIM BOWEN

EXTENSION TERMINAL DATA
EQU TERMD ADN CALALT
1-0-40-12 0019 1

EXTENSION DIRECTORY CATEGORIES
CAT TRAF SERV CDIV ROC TRM ADC CUST
9 03090904 00031203 000150000 0230 1 00000003010 1

DIGITAL EXTENSION FUNCTION KEY DATA
KEY KTYPE FCN VALUE DIG
00 PGM
01 FCN MEW
02 MDN MNS 5040 5040
03 MDN MNS 5041 5041
09 ODN 2640
10 ODN 2640
11 ODN 2640
13 FCN CNF
14 FCN ODN2

EXTENSION MULTIPLE DIRECTORY NUMBER DATA
DIR KEY CALALT
*2640 11 1
2564 20 0
2638 20 0
2567 19 0

GROUP DATA

DIVERSION DATA
INDIVIDUAL DIVERSION NUMBER: 8500

END

 

[jazaya]

Are u using BC9?







Experience it, there is no substitute.
RemoveThisJazayeri@kiasagroup.com

 

[Mithrandir01]

Yes, BC9

 

[jazaya]

What CNI are u using?I think there is a fix for this problem in one of the CNIs. I think the latest CNI for BC9 is CNI85D.

Experience it, there is no substitute.
RemoveThisJazayeri@kiasagroup.com

 

[Mithrandir01]

Sorry, what is CNI? And how do I find out what CNI I'm using?

 

[mdfan]

Do a CADAP;
It normally gives you SW level of your switch .

 

[Mithrandir01]

Thanks duvel.

We're using CNI80. How would I go about getting a newer version?

 

[mdfan]

Pls contact your local MD110 service provider .

 

[jazaya]

FR 66624 should solve your problem

Experience it, there is no substitute.
RemoveThisJazayeri@kiasagroup.com

 

[fcpli]

This patch is replaced by 69038 in cni76, so upgrading to cni85 does not help in this case. You can check that you really have the patch inserted with pclop:unit=klp1t2;
Jazaya, you're right, this is actually THE patch for this fault.

 

[Mithrandir01]

Thanks for all the help, people.

Running pclop:unit=klp1t2; returns this:

S69038A PROGRAM CONF 98 00001218 0000937A

So...if I am understanding this correctly, that means I have the patch? So why is the fault still happening?

 

[jazaya]

I am out of ideas.
FCPLI:
Any comments?

Experience it, there is no substitute.
RemoveThisJazayeri@kiasagroup.com