Answer DN

[Sam173]

I have a CICS 7.1 with CP 100. I also have a cordless off the ATA and I need to have Ext 316 ring when you call Ext 303. I've set the Answer DN on set 316 and assigned 303 to appear and ring. when I call 303 it does not work. Yet if I set up Answer DN from Ext 303 and assign appear & ring on 316 and I can call 316, 303 also rings.

I need it reverse and when I do set it up it does not work.

Thanks

 

[SupportDude]

What mode do you have the Answer Dn's set for?
Basic, Enhanced, or Extended?

-SD-

http://www.mysupportguy.net

 

[Sam173]

I don't know, will have to check, I think the default is manual, what should it be? If it is Auto, then why does the answer DN works on 316 but not on 303?

 

[norstarboy125]

try setting it to extended and see what happens...

 

[SupportDude]

I agree with norstarboy125!
Try changing the Answer DN mode to extended.
The default is basic.

-SD-

http://www.mysupportguy.net

 

[Sam173]

Thought I answered your thread, but do not see it posted,

I'm not sure what the mode is, I'll check in the morning, but I would assume by default the trunk mode is super. Would this have any effect, I did mention it works one way, but not the other?

 

[Sam173]

will do that in the morning, still don't understand why it would work one way but not the other.


And ignor my last comments, it's getting late, need some sleep, will check Answer mode, not trunk mode.

I would assume I need to change that for every line?

Thanks

 

[hawks]

As far as I know you can not put an Answer DN on an Analog Set. If some one here knows a way please let us know.

 

[phonehaife]

i agree with hawk, answer DN does not work on analog

 

[SupportDude]

I think I misread that ...

SAM173
Are you using an ATA or the iATA?

-SD-

http://www.mysupportguy.net

 

[Sam173]

can't remember, I have both, one for the analog phone the other for the debit machine.

We had an analog phone on the older CICS and worked well, is that because we were using the IATA vs I may have the analog phone on the ATA?

with regards to the answer mode I only see manual and auto as a setting under Line access trunk/line data, unless I'm not at the right place.

 

[n299876]

I have a MICS with 6.1, with PRI,6-port slim with 1 FSM,
it got hit by lightening, the system lost 8 extensions, installer has replaced everything on the system except the software.
Everything works fine, but once the PRI has more than 4 incoming calls, callers get screetching and hissing..Bell South has been out, and confirmed that thier stuff is fine...any suggestions?? could software case this?

 

[SupportDude]

Go to System Programming>Feature Settings.
Your looking for AnsKey.

There could be a difference between the way the iATA works and a regular ATA. From the Norstar's perspective it would see the ATA as a digital station.

-SD-

http://www.mysupportguy.net

 

[Sam173]

I have both on the go, one for the analog cordless the other for the debit machine, will have to check which is on which, what I'm reading is that I can put it on the iata but not on the ata?

Is that correct. I had it on an older CICS version and it was working well, but I can't remember if it was on the iata, the place burnt down last year.