Another E911 Question....

[resorttech12]

I just implemented the Misdial Prevention option at my company, on a cs1km r 6.0, and my Security Director wants to know if there is any kind of document out there that specifically says that this is an acceptable practice.

Anybody have to find such a thing before? I don't remember seeing it in the ESA NTP.

I will do the research on it, but wanted to see if one of you scholarly gents had a link to it.

Appreciate any help.

rt

 

[Reusser]

acceptable practice - I don't think you will find anything like that but will find plenty of warnings in the document stating that a 911 call could be missed.

Have several sites using it but mostly because the local police started charging for 911 misdial calls.

 

[GHTROUT]

That the feature exists and is designed by Nortel to be implemented on your PBX might be all you need to prove it is an accepted practice.

Not that this is something you can take to the lawyers, but if someone died because Misdial Prevention, Nortel would have some liability. I suspect they have no concerns of that occurring.





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[resorttech12]

Thank you both for your input. I didn't think there was, but had to try, right?

Always appreciate what you guys do in here.

rt

 

[Avaya911PLM]

You can go to the NENA website at

http://www.nena.org

and download the model legislation for MLTS and E911. Mis-dial prevention is covered in that document as an acceptable practice.
let me know if you have a problem finding the reference.



--
Fletch
Avaya E9-1-1 Product Manager

 

[resorttech12]

Thanks for the reply, Fletch. I was hoping that you might pop in and have some input. I had that doc downloaded, and am going over it again right now to locate that info.

It sounds like the higher up have more concerns than just that regarding this implementation. They are concerned about a 911-x call getting disconnected. I told them that we can have those calls transferred to the operator, but they would like to have it routed to a specific phone that would be manned at all times where that would be the only call coming in.

Can you think of something that would accomplish that? I haven't really dug into the ATT programming, so I am not sure what would be possible.

I am in the process of getting RFQs for E911 services from a few companies, so I am not sure if any these have a supplementary option that would address this as part of that system.

Again, thanks for the help on this, Fletch, and all of the info you put out there on this subject. It is all great.

rt

 

[resorttech12]

Hey, Fletch. I could not find that reference. I was looking at "NENA 06-750, Version 2, (Previously TID 06-501) February 19, 2009". Should I have been looking at something else?

rt

 

[Avaya911PLM]

To answer your first question maybe if you programmed 9111 through 9119 as additional ESDNs in addition to 911. Those could be routed to an RLI that did an LTERM and went to a dedicated DN. The 911 ESDN would be routed to an RLI with normal termination on a trunk route.

In this case, you could leave the misdial prevention feature off completely since you would be routing on every scenario. You can have up to 16 ESDNs in the switch.

Does that help??


--
Fletch
Avaya E9-1-1 Product Manager

 

[Avaya911PLM]

Also I stand corrected on that reference to misdials. That feature was something that was Nortel unique, so in fairness to others we did not make it part of the legislative language.

We did cover 911 with and without an access code though:

"If feasible MLTS Operators should allow both 9-1-1 and trunk access code + 9-1-1 dialing from all MLTS telephones."

--
Fletch
Avaya E9-1-1 Product Manager

 

[resorttech12]

Thanks for all of the help, Fletch. Your SPN idea will probably work out really well.

Hopefully I don't have to pester the group for help as we move forward with our implementation!

rt

 

[Avaya911PLM]

ESDN's not SPNs.

This way you get the ESA notifications and routing.



--
Fletch
Avaya E9-1-1 Product Manager

 

[resorttech12]

My bad! Sorry, Fletch.