Anologue Phone issues 1

[bombaytelecom]

Hi,

We have just done a big office move and we have installed a lot of new cabling - The new cable is from the Krone frames on each floor to the desks which is now cat5e, the cabling between the krone frame on the floor to the krone frame in our PABX room is still the original cabling installed when the system was installed.

At the moment we are having a few issues with Anologue phones, the phones we currently are using are BT Converse 500's and BT Converse 1300's (the 1300's have displays.

At the moment there is one issue which we are finding with both types of phone where when you dial the extension number it comes up as engaged.

The other issue that we are experiencing with the 1300's is that a few of them will show up as incoming call but don't ring.

We have check the ring volume of the phone, the sockets all have capacitors in them. They are all wired onto the correct pair in both the floor Krone frame and the PABX krone frame.

I am still fairly new to the Meridian PABX systems and i have tried all i can think of.

 

[bombaytelecom]

Ive looked at your wiring diagram and its different to the Standard of wiring that was installed by BRITISH TELECOM which is the company funnily enough that runs and maintains most of the UK's phone lines even for other providers such as Cable and Wireless 1&1.

All we have done is copied the old wiring like for like.

 

[tnphoneman]

Have they done a continuity test on the cable?

 

[acewarlock]

I have worked in Hong Kong China for 2 years which uses the same wiring and jacks as the UK, so unless your provider is making custom (jack to phone line cords) it only uses one pair. I also have punched down the Blue/Orange pairs on RJ11 jack and the Analog and Digital phones only use the pair punched down on pins 4/5 (the center pair) pair 2/3 are only used it were adding a 2nd telephone and then we use an adapter to split 4/5 (Line 1) and 2/3 (Line 2)to 2 seperate line cords.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.