Announcement1 - I'm afraid all the operators are busy .... replacement 2

[nLeo]

Howdie all,
getting stuck here..
LVM Greeting utility, VM PRO.
I know I can set queueing for hunt groups and have bespoke announcements.
Problem: I have 300 hunt groups and would like to use the same wav file for all of the hunt groups.
LVM Utility asks for a user extension.
Any ideas please?
I don't want to use VM PRO channels for that

Thanks you
Leo

 

[amriddle01]

LVM is for embedded only, nothing to do with VM Pro. If you do an announcement of any kind with VM Pro then it'll use a channel, that can't be avoided

 

[jmill7684]

Leo,

The universal queue announcements are defined in VMPro

Open the program, in the left column

expand the menus and you will see the 'default start points'. This is where the queue announcements are defined, if you need to modify them on a per group basis this is located above the system wide start points. Hope that helps

 

[nLeo]

A MASSIVE

T H A N K Y O U !!!!

 

[TheSmash]

This will help with getting more confident with VMPro;

http://downloads.avaya.com/css/P8/documents/003683701

ACSS (SME)

 

[IPGuru]

* given because that is indeed an excellent document that anyone programming VM Pro should read


Do things on the cheap & it will cost you dear