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Announcement heard while making calls over CO trunk

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arunknair82

Programmer
May 26, 2016
47
SA
We have CM7 with CC Elite, WFO, AES and CMS.
All trunks are Analog CO.
When we call out using the CO trunks we can hear the Announcement that we had recorded as company greeting.
Only the caller can hear the announcement.
This happens randomly and we are clueless.
Any idea why this is happening.
 
Is not analog an option? It sounds like you got some crosstalk and something bridging lines together - like when you call out on like 9, it's got something connected with line 8 that sees it as an incoming call and answers and plays the announcement.

It's analog - get your butt set and go one at a time :)
 
thanks kyle555, we have requested for SIP, but analog is the only option now.
So i need to check the connections and wiring :( .
Is this issues related with configurations by any chance?
 
how would he know that as he can not see your programming, but most likely as stated a cross talk issue
 
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