do you have symposium? since 2250's are end of life we replaced our consoles with 3905's controlled via symposium. prior to that all external calls hit a miran for a legal disclaimer.. but that was not dependant on call vol. i do not know or a way to give ivr to calls in que. the console is a quasi acd without an acd group to modify..roa works for calls that have been in que past the timer
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