annoucement before all incoming calls

[JasonIT]

I need to have a recording play for ALL incoming calls today. Basically it is a We are closed due to the inclement weather message. It should play before everything. How can I do this?

 

[CoralTech]

No easy answer for this. I am assuming you are trying this remote so if nothing is pre-programmed to do this you can't even set an override. You can always re-record the main greeting. There are many ways to do what you want but I hesitate to get you into a problem with really screwing up your AA.

 

[JasonIT]

I am actually on site right now. I have full access to everything. I should mention I have a SV9100 running WebPro 11.00.00 and Main Software 11.00.52.

 

[Daniel_RO]

Easiest method is to do VRS

22-02 - Set trunks to VRS if POTS, if SIP/ISDN Set to DID and in your DID Translation table set to 5xx (with xx being your message number)

Upload your message using the basic user1 login, or record using 616, 7, 001

25-03 and 25-04 set to your incoming ring group (1 by default)

What this does is the trunk will play the VRS Greeting, and as no option is selected (or an incorrect option if you don't program anything else) the call will route to incoming ring group 1.

The other option that is available, is 22-14, which will allow you to play a VRS message as a greeting of an incoming ring group, however this will still follow normal programming and make phones ring behind the greeting, so customers may not hear the message, if staff answer.