ANLG phone disconnect

[theNAR]

Good Day Tech's

I have an issue with an analog phone. Client complains that the phone doesnot release when he hangs up and must press the RLS to ensure proper operation. I have completed the following;
Changed Phone with a good new one.
Recreated profile
Changed TN's multiple times to other cards.

I'm starting to run in circles on what should ahve been an easy resolution. Any other advise?

Nick

 

[Firebird Scrambler]

Hello Nick

You mentioned that it's an analogue phone. Can you print off the TN details and what type of phone system it's connected with please?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[KCFLHRC]

An analog phone with a RLS Key?

 

[Firebird Scrambler]

That's what I thought as well!.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[KCFLHRC]

I guess some of the Aastra analog phones do in fact have a RLS key, apologies. What type of phone is this and as was asked previously post a tnb of the set. However, hang up is hang up if the hook switch is working properly. I wonder if by chance you have the handset cord plugged into the headset connector? Worth a look!!

 

[theNAR]

DES SATCOM
TN 016 0 02 13
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 5379 0 MARP
CPND
CPND_LANG ROMAN
NAME B250 R1049
XPLN 24
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT 6400
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
LNRS 16
XLST
SCI 0
SCPW
SFLT NO
CAC_MFC 0
CLS CTD DTN FBD XFA WTA THFD FNA HTA ONS
LPR XRA AGRD CWD SWD MWA RMMD SMWD LPA XHD SLKD CCSD LNA TVD
CFTD SFD MRD C6D CNIA CLBD AUTU
ICDD CDMD LLCN PRMD PHTD PCWD EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA UDI RCC HBTD IRGD DDGA NAMA MIND
NRWD NRCD NROD SPKD CRD PRSD MCRD
EXR0 SHL SMSD ABDD CFHD DNDY DNO3
CWND USMD USRD CCBD BNRD OCBD RTDD RBDD RBHD FAXD CNUA CNAA PGND FTTC
FDSD NOVD CDMR MCDD T87D PKCH
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR CFW 4
FTR FDN 6400
DATE 6 OCT 2014



The cords all look good and I repunched the entire circuit.

 

[KCFLHRC]

I've got nothin

 

[gwebster]

The only thing that I can think of is that the particular model of analog phone only "hangs up" (technically opens the loop) via the RLS button.

 

[StanleySteamer]

It's a common "problem" with analog phones for people to do a hookswitch flash when they think they are hanging up because that is the way that features like transfer and conference are activated. The RLS key helps to avoid that. It's all in the timing.
If the user doesn't need to use transfer or conference or other feature that uses a flash then you could change the CLS from XFA to XFR. That would disable the transfer and conference feature.
But probably if he was aware of the function then he would be okay with XFA.