What cost to Worldcom(MCI) for toll free numbers?? Taking the money from one pocket to another?
Any cost to them, if any, is a write off! Any usage generated by IDing line numbers is so minimal compared to time spent "ON HOLD", the idea is stupid!!
Especially when CPE repair techs can't even get cable pair/binding post/lug info to locate the lines from the begining when trying to find/fix broken lines and jumpers/blocks are not tagged or marked @ the MPOE! You call GTE/Verizon's "toll free" number for repair (what ever happened to 611??) and go thru that ridiculous IVR and get some call center in some state far away, knows nothing about local geography. They give you some line of noise, and they can't understand why you get upset with them. Well those of us that grew up with the GTE(GROSS TELEPHONE EXPERIENCE), know only too well how bad they were/are as if anything has really changed just because they put the name Verizon in its place! The poor Bell Atlantic "head" really doesn't know how good they have it compared to what history GTE has, especially in California.
But one of the problems in this country is people either ignore or forget history! Then wonder why!!!
Or they give this line of bull fecal matter about national security!!
Give me a break people.......