ANI/DNIS Help

[linhawaii]

We have hooked up an IP Office to a 3rd party dialer via a TIE line (T1 card configured as a PRI) so T1 card to the Dialer.

We are transferring calls just fine, but we need to be able to transfer the DNIS / ANI call information.

Call comes in on PRI #1, customer selects a selector code from the AA which routes the call to the PRI #2 TIE line which is connected to the Dialer.

Does anyone know if this can be done, or have any information that could help?

IP412 3.2.54, 3 - DS 30, 1 - AN 16, VMail Pro

 

[kwing112000]

How is your PRI to the dialer set up? What are you using to get the calls over. is it a short code? May need to add ss to it.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[linhawaii]

When the caller Presses the selector code, the destination is 7 and the 7 shortcode(s) point the caller to go out over the TieLine which is what connects the caller to the DIaler

 

[Westi]

and then they just press the numbers and the dialer does the rest?



Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[linhawaii]

Once the connection is made to the Dialer, the Dialer does the rest....but it can't right now because it needs to to see ANI/DNIS presented.

The actual destination listed in Vmail Pro is 7 555 5555. The IPO kept hanging up with just the 7 as the desitination, so we gave it 7 digits to dial. The Dialer can see the connection to the IPO once the 7 555 5555 is dialed but can't do anything with that connection without ANI/DNIS.

 

[Westi]

try making a shortcode to dial the dialer and then put in the number field Ns1234567 to send that as the DNIS, call it and see what the dialer does then.
Does the dialer dial a specific number or is it designed to interpret the numbers dialed after the callers are connected to it

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[linhawaii]

Tried your suggestions Joe. The Predictive Dialer can see the Ns123456 and it sees the 555-5555 that I am dialing out of Vmail Pro. I tried Nsi, this morning but did not work. The dialer has to see the ANI/DNIS of the customer that is calling so that the system knows what to do with the call. At this point, we are looking to have the dialer company contact Avaya DevConnect and see what can be done to get the digits across....

 

[Westi]

don't dial from VM Pro the number, point it to a shortcode that dials the number and has the s1234 behind it.

Joe W.

FHandw., ACS

If you can't be good, be good at it!