Anaolg phones dropping calls when using switch hook to place the calle

[Darthion]

I am experiencing a problem that I am not able to resolve. I hope someone here can help me out with this.

Scenario:
Caller A answer their 2500 analog telephone, a second call comes in and Caller A hears the call waiting audible tone. Caller A depresses the switch hook on the telephone to place Caller 1 on hold and answer Caller 2. Caller A receives the call from Caller 2 and has a converstaion. Caller 1 is NOT placed on hold, they are just dropped. I have ran a trace on the phones and I see that the dropped call is generating a denial event and getting intercept treatment. The denial event is 1694. I can not find out very much information in this event from the Avaya Support website.

I have checked just about everything I can find on the switch that relates to the "hold" feature, but nothing is resolving this issue.

Can somebody please point me in the right direction

Never follow without confirmation of the leader's knowledge...

Never give away what you really want to retain...

 

[4merAvaya]

On page 2 of the analog station screen make sure that switchhook flash is set to 'y'.

1694 Sta intrcpt tone fwd disc Station Intercept Tone Forward Disconnect.

Kevin

 

[Darthion]

I have verified that switch hook flash is set to "y". I have also been discovering that the analog hold feature is not working corporation wide on the S8xxx media servers, but it works fine on the older systems. Is this a design failure from Avaya?

Never follow without confirmation of the leader's knowledge...

Never give away what you really want to retain...