DrDrayAvaya
Programmer
Hi all, has anyone had same thing with blind transfers from digital / or IP Phones with Analog trunks not working.
Basically, had a few dramas with 8.0.42 with horrid noise coming from keypad when dialing out, system ignored the digits dialed too, so upgraded to 8.0.44 and same blind transfer missing from phones.
When user presses Transfer, dials the extension number, no options appear on the screen, and only way to get caller through anywhere is to stay on the line and supervise every transfer.
This happens all the time when Unsupervised Analog Trunk Disconnect Handling is ticked.
If unticked, all is good, back to normal, but our lines don't clear down now with just busy tone detection turned on.
Locale, and system frequency are correct for the detection side of things, per other sites prior to 8.0.
Anyhow, thought I would share this frustration with all, perhaps save someone else a bit of time?!
will likely upgrade this site to SIP once Fibre available shortly, but noted there is some info in Manager Help about using "supervised transfers" from within VMPro, rather than normal transfer.
pretty silly that it spreads to include all users when this feature is active on the system?
Cheers, Chris
Basically, had a few dramas with 8.0.42 with horrid noise coming from keypad when dialing out, system ignored the digits dialed too, so upgraded to 8.0.44 and same blind transfer missing from phones.
When user presses Transfer, dials the extension number, no options appear on the screen, and only way to get caller through anywhere is to stay on the line and supervise every transfer.
This happens all the time when Unsupervised Analog Trunk Disconnect Handling is ticked.
If unticked, all is good, back to normal, but our lines don't clear down now with just busy tone detection turned on.
Locale, and system frequency are correct for the detection side of things, per other sites prior to 8.0.
Anyhow, thought I would share this frustration with all, perhaps save someone else a bit of time?!
will likely upgrade this site to SIP once Fibre available shortly, but noted there is some info in Manager Help about using "supervised transfers" from within VMPro, rather than normal transfer.
pretty silly that it spreads to include all users when this feature is active on the system?
Cheers, Chris