Help!! Oddly enough, in 25 years I have never been asked to install 8 analog phones on a Nortel system. I just installed an analog station card and 8 simple Panasonic cordless phones on this system. It is a MICS 6.1 with CID cards. The CID is working on the T7316e phones, but not on any of the cordless phones. They are KX-TG 6511 phones and they are CID compatible and I have seen CID work on these on other jobs. I believe I have done all the correct programming on these analog phones, but they don't work. The customer is complaining because they don't know if the incoming calls are internal or external so they don't know how to answer the calls. In the Panasonic user guide, I noticed AFTER I installed them all, that it says; "CID may not work on some PBX systems"!! Any ideas tech gurus??
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Analog Stations not showing CID on MICS
- Thread starter NiceRing
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Multimedium
Programmer
Unfortunately, there is not much you can do.
Analog Station Modules (and Analog Terminal Adapters, for that matter) don't pass CID. In other words, CID is only available on digital stations.
Nevertheless, users may be able to distinguish external calls from internal calls. As it is the case on digital stations, external calls have a single ring while internal calls (and transferred calls) have a double ring.
Analog Station Modules (and Analog Terminal Adapters, for that matter) don't pass CID. In other words, CID is only available on digital stations.
Nevertheless, users may be able to distinguish external calls from internal calls. As it is the case on digital stations, external calls have a single ring while internal calls (and transferred calls) have a double ring.
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Where I work, for all these years the CID from telco was so cost prohibitive that very few customers ever paid for the extra monthly charge per line. Just recently telco has lowered their rates and I am just now installing CID cards on my Nortels for the first time. So I am glad to know this for future installs, thanks again. It would have been helpful if my salesman would have told me this when I purchased this equipment.
Multimedium
Programmer
NiceRing said:
An analog phone attached to an ASM receives the same ring cadence as a digital phone:
[ul]
[li]Single ring for unanswered incoming external calls[/li]
[li]Double ring for all other calls (callbacks, internal calls, transferred calls)[/li]
[/ul]
I don't know about the Panasonic KX-TG 6511 specifically, but some models ignore the ring cadence. You can try with a good old 2500 phone to make sure.
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