Analog Phones and Caller ID

[Morrack]

Hey all,

What sorts of stuff do you get on CLID capable analog phones when connected to POTS ports on IPO? This appears to be regionally driven so I'm curious what others are getting. When you get a call from a digital set do you see name/ext#? What else?

When I connect a Nortel made residential phone designed to work here in the colonies (canada) it barely shows anything when I have my IPO set to enu locale (the correct setting for here). Just for kicks, I tried setting it to enc (english canada) and all of a sudden I started getting lots of cool stuff show up on the display. But, alas, all my ring tones etc. suddenly go british on me (which is why we use enu).

How do others find this? Especially interested to hear from those who've tried it in the UK and the US.

Peter

 

[IPGuru]

the caller display will varry depending on the phone & the CLI format, it can include caller name & dest name if supported.

In your case I would sugest playing with the CLI mode in the extn field.
if that does not work set the unit back to enc (for canda which is working) & change the default ring patterns in the system/telephony tab to match those you want.

 

[Morrack]

I have played with the CLI format to no avail, and also tried to get the ringtones correctly when set to enc, but to no avail.

I can get the incoming ringing correct - but are you aware of anyway to manipulate the ringback signal the calling user hears in their ear? It is stuck on british when my locale is set to canada. Would be a bit weird for my customers, and "the uk engineers who designed this system think Canada is still a british colony" isn't going to do as an explanation ;-)

Peter

 

[IPGuru]

is it external useres who are recieving british ring tone or internal?

I would have though that external ringtone was geterated at the local exchange but could easily be wrong

 

[IPGuru]

Then again if you cant even drive on the correct side of the road, what hope have you got in geting a telephone network to function correcty )

 

[Morrack]

No no it's internal, which for a purely office environment is livable. However, I am thinking of a hotel application, thus the analog sets. Hotel guests are not well known for their tolerance of unusual sounds from their room phones.

Peter

PS I too would assume ringback tone is purely a CO thing, but for PRI it's possible.... interesting. Will let you know if I get a PRI customer to be my guinea *OOPS* I mean do some research with me...

 

[Morrack]

We *DO* drive on the right side of the road, what on earth are you talking about??? *GRIN*

Peter

 

[IPGuru]

Exactly the right side of the road is the wrong side!, for verry sound logical reasons

 

[Morrack]

Perhaps if yer a lefty

 

[IPGuru]

No, its cause Napoleon was a lefty that france (& europe) drive on the right.

it is a tradition that is older than the american continent ( or at least ist colonisation by white man)
Passing oncomming trafix on the left means that your sword arm is on the correct side to defend your self.

Guess avaya will be moving to the left a lot until the maintanace release arives

 

[Morrack]

Well, this is pretty far out. Turns out that with a PRI circuit is is the PBX that provides the ringback tone, even through the PSTN. I set a customer to enc last night, called from my home phone number, and lo and behold! It was like I was calling britian, only cheaper Double ring back tone. Kinda freaky. Unfortunately it did not do what I hoped it might - allow Bell Canada's substandard CO equipment to provide callerID name. They send it in a non-standard format that is only widely readable by Nortel equipment (roll eyes) and state that the rest of the telecom world is expected to live up to THEIR standards. Hehehehehehehehe. Mr. Bush, if you're following this thread, Canada could really use some regime change!!

Needless to say my customer is back on enu locale

Peter

 

[kristiandg]

And analog if the call is transferred, hence answered first.

Kris

 

[Morrack]

huh?

 

[kristiandg]

the ringing would also be heard on analog trunks if the line was answered by either an auto attendant or an attendant, then transferred.

Kris.

 

[Morrack]

Ah yes, gotcha. Normal ringback until something picks up (human or machine) and then on transfer british ringback. As I said - cool but kinda freaky

 

[raknas]

for all of those in the uk and possibly what morrack is experiencing
It has been found that on IP Office software version 2.1.15, the CLI will not work when in default mode on
the models interquartz gemini 9335 and the Avaya branded 9335AV models and some other pots phone (no list given).
This problem has been acknowledged by Avaya and will be corrected on the software patch shortly. may be in 2.1.23???
In the meantime, there is a work round fix (UK dont know if it works ROW): In the IP Office Extension setting, if you adjust the Caller
Display Type to FSK-A, the CLI will work. but note you will get weird ring patterns and ring back occasionally. Its probably better to wait for the patch.

 

[kristiandg]

Just curious if anyone has gotten MW CLID to work (if its even an available feature)? Also, side note. I can't get Message Waiting (Neon) to work when an analog phone is monitoring a HG's voicemail (using Sorce=Hxxx). If that individual extension's box gets a message, all is well. Hunt Group gets a call, nothing.

Kris

 

[IPGuru]

WMI on Analog phones is NOT SUPORTED by Avaya.
It may work but because of the various methods of implementing MWI on pot phones & the large number of pot phones on the market Avaya will not garantee its operation :-(

It would be nice if they could make it work with there own phones though - 20AT Phones DO NOT woek with MWI.

 

[raknas]

MWI works on interquartz gemini 9335 and the Avaya branded 9335AV