Analog 801,802,803 rings Operator Station

[Andrewiski]

My operator station keeps ringing when an analog line has an incomming call even though the line has been assigned to a calling group to ring my fax board. The operators station has not been assigned the lines as private lines and when I lok at the phone programming I don't see any buttons assigned to the pool or lines.

Is there a way to prevent the operators station from ringing on incomming calls, or did I miss something in the setup.

Thanks
Andy

 

[merlinman]

Based on what you are telling us " The operators station has not been assigned the lines as private lines........... I don't see any buttons assigned to the pool or lines." this shouldn't be happening.

Exactly how are these lines ringing on the Operator's phone, are they coming in on a button or what??

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[Andrewiski]

Thanks for the reply Merlinman. Based on your response analog lines ringing to the operators station is not a "by design" feature so somewhere it must assigned to a button or group. I will keep digging.

 

[merlinman]

If you have WINSPM, you can print calling groups, that would be a good place to start.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com