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Always Alternative Number Question
- Thread starter emearg
- Start date
The Mitel systems have 3 ring modes.
Day - for regular business hours call treatments
Night 1 - for regular off hour call treatments
Night 2 - for irregular off hour call treatments
Most of the sites I have only use 2 ring modes. In these cases, I program the Night 2 to be exactly like the Night 1 so that if someone screws up, calls will still be handled the same way.
I usually use the Night 2 for cases where a backup person handles lunch time calls or the customer wants to forward immediately all calls to an answering service or Auto Attendant, you know, something out of the ordinary.
The three ring modes just give flexibility.
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My Biggest problem is that I almost always believe what I tell myself.
Day - for regular business hours call treatments
Night 1 - for regular off hour call treatments
Night 2 - for irregular off hour call treatments
Most of the sites I have only use 2 ring modes. In these cases, I program the Night 2 to be exactly like the Night 1 so that if someone screws up, calls will still be handled the same way.
I usually use the Night 2 for cases where a backup person handles lunch time calls or the customer wants to forward immediately all calls to an answering service or Auto Attendant, you know, something out of the ordinary.
The three ring modes just give flexibility.
**************************************
My Biggest problem is that I almost always believe what I tell myself.
I didn't answer all of you question, sorry.
Ring modes are changed manually by a console user or it can be changed automatically with scheduling. The ring mode will not change on no answer.
**************************************
My Biggest problem is that I almost always believe what I tell myself.
Ring modes are changed manually by a console user or it can be changed automatically with scheduling. The ring mode will not change on no answer.
**************************************
My Biggest problem is that I almost always believe what I tell myself.
- Thread starter
- #4
The night service can be scheduled using maintenance commands. Programmed Service ....
I have serious reservations on using it though.
First it does not have weekend scheduling
Second it does not Holiday scheduling.
Munual switching it the way to go in my opinion
Consoles are not the only users that can switch night modes. There is a COS option to allow night service switching to Key Sets via Feature Access codes or the Superkey.
I have serious reservations on using it though.
First it does not have weekend scheduling
Second it does not Holiday scheduling.
Munual switching it the way to go in my opinion
Consoles are not the only users that can switch night modes. There is a COS option to allow night service switching to Key Sets via Feature Access codes or the Superkey.
MitelInMyBlood
Technical User
You can send scheduled maintenance commands via Emgr/Ops. Among them the programmed service commands.
By the way, if your system crashes and comes back up on its own, it will come up in NIGHT1 service. Good to know...
By the way, if your system crashes and comes back up on its own, it will come up in NIGHT1 service. Good to know...
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