Alternatives to upgrading off of sccs 4.2 2

[envythis]

I understand sccs 4.2 goes unsupported sometime this year. Is my only sensible alternative to upgrade to 5.0 or 6.0?

 

[lretrievers]

If I remember correctly, 4.2 is also running on NT still. So you not only loose Symposium support through Nortel, but you also loose any support Nortel had worked out with Microsoft to support the legacy NT on their products. So basically, if you Symposium dies, there is very "limited support". Definitely not recommended.

I am not sure if you can upgrade to 5.0; I believe Contact Center 6 is being shipped now when you do Symposium upgrades.

 

[DancingDave]

V.5 gives you very little extra functionality (the wild call variable being the only useful one I can think of).

V.6 gives you a plethora of new functionality, however, if you have any CTI apps such as call recording, Genesys, IVR etc. these will need to be upgraded as the MLSM is no longer used under this version (it moves to its own CTI engine)

DD

 

[envythis]

Thanks for the confirmation on which direction we should take. Observing some of the other comments in this forum, should I be nervous about 6.0 (is it buggy; customers waiting/agents available)?

 

[croat1]

CC 6 is actually pretty stable (both CCMS and CCMA)
CCMM (what used to be called SWCP) is where most bugs are, and they're being worked out right now.

 

[tekice]

4.2 is on w2000 and is still supported anything less than 4.2 is on NT4

 

[croat1]

4.2 is supported until May 31st or June 30th, 2006

It's either one of those dates.

After than it goes into EOL (end of life)