Hi All,
Just after a bit of advice. I know these are questions to be directed at my reseller but I just wanted a bit of info so I can l look into different options.
We currently using IP Office 3.1 and it's great. I don't want to change it. We are going to reach the 75 agent user limit on CCC though and so need to look at options.
What is the next product up, or anyone know of any alternative products similar to CCC.
We have about 15 (and increasing) hunt groups, 3 sites and want to be able to easily control who is in what hunt groups, see live information on all of the groups and agents and have detailed call handling reporting.
Pretty standard stuff really but am not really sure where to look to find out what products are around.
Any info appreciated.
Cheers
N.
Just after a bit of advice. I know these are questions to be directed at my reseller but I just wanted a bit of info so I can l look into different options.
We currently using IP Office 3.1 and it's great. I don't want to change it. We are going to reach the 75 agent user limit on CCC though and so need to look at options.
What is the next product up, or anyone know of any alternative products similar to CCC.
We have about 15 (and increasing) hunt groups, 3 sites and want to be able to easily control who is in what hunt groups, see live information on all of the groups and agents and have detailed call handling reporting.
Pretty standard stuff really but am not really sure where to look to find out what products are around.
Any info appreciated.
Cheers
N.