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Alternatives to CCC

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nemmens

Technical User
Jan 15, 2008
103
GB
Hi All,

Just after a bit of advice. I know these are questions to be directed at my reseller but I just wanted a bit of info so I can l look into different options.

We currently using IP Office 3.1 and it's great. I don't want to change it. We are going to reach the 75 agent user limit on CCC though and so need to look at options.

What is the next product up, or anyone know of any alternative products similar to CCC.

We have about 15 (and increasing) hunt groups, 3 sites and want to be able to easily control who is in what hunt groups, see live information on all of the groups and agents and have detailed call handling reporting.

Pretty standard stuff really but am not really sure where to look to find out what products are around.

Any info appreciated.

Cheers

N.
 
If you are in the US look into Datel call Sweet. Call Sweet live works really well.

Kevin Wing
ACA- Implement IP Office
Carousel Industries
 
I'm in the UK. I heard about that Datel system (on here I think!) and it looks like ideal. Shame I'm not in the US though :-(

 
Try them. they install it remotely anyways. they do all of ours remotely.

Kevin Wing
ACA- Implement IP Office
Carousel Industries
 
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