Alternate recipient not working

[Griff389]

I've had a search and came up with nothing, so here goes.

We have a few users that have an alternate recipient set up in their mailboxes to send copies of mail to custom recipients (home address).

Recently we set up a new install of exchange 5.5 on a w2k server under the same site, and moved all the mail boxes from our existing 5.5 server, to the new one (with the idea of getting rid of the old NT4 server at some point).

Everything appeared to be working ok until recently whereby e-mails are not being sent to the alternate recipients address.
If you send mail directly to the custom recipient it gets through, but mail won't go to the alternate address.

Also, strangely, if you take the tick off for "send to both mailbox and alternate" to send mail to only the Alternative recipient, it still comes into the mailbox.

Anyone any ideas? I can't find anything on the net for this.

Regards

Griff

 

[sectorboot]

Check the e-mail address of the user under the recipient folder...
Maybe the alternate address BECOMES the main address by mistake somewhere along the migration ?

 

[Griff389]

Thanks for the suggestion. The mailbox has one address, the custom recipient has another so they are ok on that score. I can send mail direct to either one, but when sending mail to the mailbox user, it isn't copying them to the custom recipient as well.

 

[rdroske]

Sounds like something may be corrupted. Have you checked with isinteg? Does it work with a new mailbox?