Alphatag and CCM

[KurpeusLondon]

Hi guys,

I'm using prairyfire CCM with dynamic ports. Basically, I have three IVR ports that are used in many different hunt groups. Each huntgroup is bound to a different call flow. So far so good, if I'm calling a huntgroup, the call is directed to an available IVR port and the call flow is played.

Now if the caller has an alphatag defined against his number, the call flow doesn't start.

I think (correct me if I'm wrong), when the call is presented to the huntgroup and transferred to one huntgroup member, the alphatag operation is performed and I'm loosing the huntgroup information. The IVR port is presented the call and rings but since its doesn't know what huntgroup was targeted, it doesn't know what call flow to play.

I would like to keep using alphatag. Is there any way to prevent alphatag to perform ? I tried to play with the CoS for the IVR port but I can't seem a working configuration.

Any suggestions ?

Cheers,

 

[Mitelpassion]

check to the ivr logs what digits it 'sees' as the Hunt Group digits.

from there you can confirm your theory.

each port has it's own log file

 

[KurpeusLondon]

Hi Mitelpassion

Thanks for your reply. I have had a look at the log files. It did not show any useful information. However I found out what the problem was. The phone from which I was doing my testing had an alphatag in the Telephone directory of following form: "Name {Ext}, Firstname". This was so we could identify external numbers (i.e mobile) from internal directory entries. It seems the IVR ports does not like the "{" character and does nothing with the incoming call. when removed. it works perfectly.

Cheers,