Hello. I am upgrading some sites from Aloha 5.3 to 6.5. I am doing the upgrades with support from our reseller if needed. Everything has gone fine for the most part. Only unsolved issue we have so far is that after the upgrade, on the Radiant terminals that are in the front counter area, any guest checks that get paid with a credit card automatically prints 2 copies now. Checked all store settings related to printers and credit cards and couldnt come up with anything. Reseller had me remove the default printer on one of the terms but that didnt work. I put it back as it was. Its the weekend so the reseller is closed. Its not an emergency issue but Id like to work on it over the weekend. I will get back with the reseller on Monday about it as they can usually get things figured out but just wanted to see if anyone had an idea on it. Thanks.
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aloha printing double receipts
- Thread starter mgwb
- Start date
Go to,
Maintenance, Store Settings, Credit Card, Voucher Printing.
Bo
Remember,
If the women don't find you handsome,
they should at least find you handy.
(Red Green)
Maintenance, Store Settings, Credit Card, Voucher Printing.
Bo
Remember,
If the women don't find you handsome,
they should at least find you handy.
(Red Green)
- Thread starter
- #3
Thanks for the reply. I dont think I was very clear on what was printing doubles. The signature vouchers have always printed 2 copies which is correct, but now the guest checks that actually go to the customer, that always have just printed one copy, are now printing 2 copies only when its a credit card payment, and only when its on the front counter, and only if its a radiant terminal. Does that make sense? I will still check over the voucher printing as you have suggested to see what i may be missing. Thank you again.
- Thread starter
- #4
Correction, it is happening on PAR terminals as well. It looks like its only happening on the orders coming from the front counter terminals. I tried changing the voucher copies to 1 but that would only print one voucher. These are the actual guest checks. I realize its probably a setting somewhere but I havent found which one. I am awaiting a call from our reseller to see what they can figure out. Let me know if anyone has any ideas. Thank you.
Is it printing the second ticket on close?
Go to Maintenance, Payments, Tenders, there is an option to print check on close, uncheck it.
Bo
Remember,
If the women don't find you handsome,
they should at least find you handy.
(Red Green)
Go to Maintenance, Payments, Tenders, there is an option to print check on close, uncheck it.
Bo
Remember,
If the women don't find you handsome,
they should at least find you handy.
(Red Green)
- Thread starter
- #6
It is printing both tickets at the same time when the order is closed. I checked out the options on the Tenders but they were not checked.
On Friday, at one of our units, I was able to get it to stop doing this by going to Maintenance, System, Revenue Centers and changing the option of "Print check on close" to "default" instead of "always". That seemed to work for about 8 hours or so until the unit called me and informed me that their printers stopped printing completely all throughout the store. I changed the setting back and things worked fine again until the next day. Same thing, printers all went out. I deleted the print logs and had them run self tests on the printers as an attempt to fix the problem but that didnt work. Refreshed data and got the drive thru printers back up but front counter wouldnt work still. Finally last night I set all of their orders to go to the drive thru printer. So far so good on that. I am going to try swapping back over to see what happens. I will post once I have some more info on that. Thanks again for the help.
On Friday, at one of our units, I was able to get it to stop doing this by going to Maintenance, System, Revenue Centers and changing the option of "Print check on close" to "default" instead of "always". That seemed to work for about 8 hours or so until the unit called me and informed me that their printers stopped printing completely all throughout the store. I changed the setting back and things worked fine again until the next day. Same thing, printers all went out. I deleted the print logs and had them run self tests on the printers as an attempt to fix the problem but that didnt work. Refreshed data and got the drive thru printers back up but front counter wouldnt work still. Finally last night I set all of their orders to go to the drive thru printer. So far so good on that. I am going to try swapping back over to see what happens. I will post once I have some more info on that. Thanks again for the help.
- Thread starter
- #7
Looks like the option for "print check on close" being set to default is the solution to the problem. The other problem with the unit not printing at all was apparently due to that unit having network printers which dont work with version 6.5.16 so we had to install 6.5.17 at that unit and now all is well. Thanks for the help.
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