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Aloha POS System setup 2

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whichwich

whichwich

Technical User
Oct 20, 2007
25
US
Hello. We have been having real bad issues mainly with our Back of House internet connection. It will work for maybe a minute and then just stop working. It usually takes a good hour or so for it to come back. We have 2 'Network Connections' in Windows XP. We can disable one to get the internet to work consistently. The only problem is that our cameras and POS system stop working. I have made a crude drawing of our setup and was hoping to get some feedback as to weather or not it seems like there is an issue with it. Flexwatch is our camera system. The modem is a 2Wire Gateway Wireless DSL modem. The Linksys is a standard wired router. Please let me know. Thanks.

Nate

2w2k19h.jpg
 
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From the 2wire modem you should put your router with an ethernet cable, then from the router fork out to Flexwatch and the POS server. Your diagram shows the server going directly to the modem with a usb cable. Not stable and harder to troubleshoot.


Bo

Remember,
If the women don't find you handsome,
they should at least find you handy.
(Red Green)
 
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So are you saying to get rid of the Netgear switch? I'm confused because you tell me not to have the USB cable connected to the server but I'm not sure how else it should be connected.
 
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A network connection to the router. You can use the switch to split the network connections from the router.

Don't use USB. If that is all it has, call the provider and request one.



Bo

Remember,
If the women don't find you handsome,
they should at least find you handy.
(Red Green)
 
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Move Felexwatch and POS over to the switch and you will be in a standard configuration.
It will work that way as well. The switch doesn't do anything except split the router's ethernet port so more devices can be on the same network.

Bo

Remember,
If the women don't find you handsome,
they should at least find you handy.
(Red Green)
 
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Yes thats what DTSMAN meant. Not recesary to move the POS network cable from switch to router. But, It doesn't matter which they are pluged into, whatever is closer/convienent, as long as the switch is attached to the router. I'm not sure why disabling the network connection on the PC would effect the DVR. Unless it just conflicts with the router causing it just not to work properly. I would bet when the DVR loses internet the POS does also. Why was the usb connection ever there to begin with? It makes me wonder it if other devices are or maybe were at one time, set up to connect to the internet through the PC. As if maybe the router never existed in the original setup and they were using internet connection sharing. Also if there are only 3 devices connected, and the router is a 4 port, the switch is unneccessary, unless its in a different location.

Tom
 
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The USB cable was there because we were having difficulties connecting to the internet with the server. I imagine it was setup up like this so the server would possibly have its own internet connection. I think when we were disabling one, it was the ethernet cable going from the server to the switch and leaving the USB connection in tact. However, we do only have 3 items to connect so I will try just putting everything through the router. I will post back with what I find. Thanks for everything.
 
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Alright. I tried quite a few different configurations and nothing led to success. I wasn't able to get an internet connection unless I had that USB cable plugged in. But any other way and my POS and DVR went down. Any other suggestions?
 
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Well now I have an even bigger problem. I reverted back to the old configuration as I know that it works, but I can't start Aloha Manager and I can't get my FOH terminal up. It says fileserver can't be found. When I start Aloha Manager on the server, it says 'CtlSvr has been disconnected. Try to reconnect?' So I click retry and it comes up with, "Failed to register station name, error 0x23." It just keeps repeating that...
 
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I am under the assumption you are on high-speed and not dial-up.

I would have someone who knows networking come to your site and get it configured. Local company shouldn't be more than a couple of hundred dollars. The WAN side of the router is set to obtain an address from the ISP modem. The network side needs to have a static IP address. This will be your gateway and IP scheme for the rest of the computers.
Tell them your Aloha system needs to be on static adresses. Dynamic addressing and usb connections take all the stability out of the system. Usb ports have a tendency to go offline when they are idle.
Does the Flexwatch interface with the Aloha Server for text insertation or overlay? If so that is generlly made via a serail connection between the pc's. If not don't worry about and a basic IT person can open the ports in the router for remote access to it if needed.




Bo

Remember,
If the women don't find you handsome,
they should at least find you handy.
(Red Green)
 
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There is a link at the bottom of last response. Click on it for my diagram. I don't know how to put it directly into the text body on here.

Bo

Remember,
If the women don't find you handsome,
they should at least find you handy.
(Red Green)
 
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I still think that its possible with the usb setup the other divices are using internet connection sharing with the server. I've never setup internet connection sharing so I'm not sure exactly how to tell, but with USB removed, internet works from the server and there is no other reason I can see why it would stop on the other devices. From the POS check the network settings and compare them with the server - Right click on network neighborhood, properties. Right click local area connection, properties. Highlight "Internet Protocol(TCP/IP)" click properties. The default gateway and DNS server should be the same on the POS as the server. Let me know if they are.

Tom
 
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If they are setup to automatically obtain IP etc. I have other suggestions you can try.

Tom
 
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Thanks for the suggestions. I will try when I go in tomorrow.
 
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I don't know is you've solved your problem yet, but the proper set up for aloha is as follows.
Fileserver, workstation, and flexwatch should be plugged into the switch. The switch plugs into the router and the router to the modem. It sounds the the router was set back to factory default which normally won't work with the aloha ip set up. If you going to change the aloha Ip set up check the host file on both the server and workstation to make sure it matches.
Usually Server 192.168.100.100
Gateway 192.168.100.254 (Also LAN ip of lynksys)
DNS 207.217.120.83
207.217.77.82
192.168.100.254 (Under advanced)
Term1 192.168.100.1
Flexwatch 192.168.100.200
Given the equipment you have this looks like a system I installed I'm guessing within the last 3 years.
Hope this helps
 
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