Aloha POS--Kitchen chit prints over and over and over

[alohauser29]

Hello forum,
Same ticket prints over and over to all the printers it was sent to. No new orders come in. Deleting print logs does nothing. Restarting printers does nothing. Fixlog does not work. New trans.log has been the only hope...Any thoughts on cause?

 

[Knectech]

what version of aloha. when does it occur? does it eventually stop? more details would be greatly appreciated.

 

[alohauser29]

Aloha version 6.4.27. Occurs in the middle of service, usually in the middle of dinner. I have seen it stop only once before. Normally it keeps going causing site to turn off printers. So it may stop prior but hard to tell. End of day corrects it.

 

[jeffnLR]

This has somewhat happened to me before.. i was using a epson tm-t88iii.. i had the dip switches set incorrectly.. however if this printer was working fine and then started doing this it probably not that.

 

[alohauser29]

These are kitchen printers, they are Epson 220's. Very random in every way from what I can see. It has been occurring with some frequency at different locations. Enough to want to pull out my hair.

 

[JamesG68]

Is this happening on all kitchen printers? Only time I see this, it is usually a connection issue. Aloha sends the print command to the printer and the printer sends an acknowledgement back to Aloha that it was printed. If Aloha does not get that acknowledgment then it will continue to send the print command. Would check/swap cables and adapters, if you haven't already. Trans.log shouldn't have anything to do with. Odd that it stops with a new trans.log EOD clears all log files so that makes sense.