Aloha Kitchen Bins, items getting stuck

[liskor308]

I'm looking for a solution to items being "stuck" on the bins on the Kitchen Screens. I've narrowed it down to it happening only when the item being counted is used in a modifier in a modifier.

Example: A guest orders a breakfast plate which usually comes with hashbrowns. When the Potato Modifier comes up, the employee has the option to press "Hashbrowns" or "Sub Hashbrowns." If the second option is pressed, they they will press "french fries" or whatever the choice is. When "french fries" is pressed, it adds to the Kitchen Bin, but will not subtract off after the order is served from the Expo screen.

Is this something that can be fixed?

 

[PosTech72]

You need to make your expo screen master bump and check your tracking items and bins for those items to make sure they are set to auto deplete and replenish.

 

[liskor308]

Expo screen is set as Master Bump. I did test one Tracking Item by checking the auto depletion and replenish, but this did not work. I don't see anything under Bin settings for auto depletion.

 

[MenulinkMan]

I remember running into this...

If I remember correctly, it has to do with the mod within a mod you are describing. AK item/mod timing only goes as far down as the 1st level mods for an item. Anything after that and you run into this issue.

Item
|
|-Mod 1 OK
|-Mod 2 OK
....|-Mod 2a Wont Work
|-Mod 3 OK

Make sense?

 

[liskor308]

Makes sense. I assume this means that there isn't a fix? I've kind of been thinking that from the start. Thanks for the response!

 

[MenulinkMan]

Its been a couple years since I used AK, but I feel like flagging the items as independent mods would fix it, but that will cause you some other oddball effects unless you want them as independent.

 

[PosTech72]

what version of kitchen are you running?

 

[liskor308]

Aloha Manager 15.6.0. Table Service and Kitchen

 

[PosTech72]

no what version of aloha kitchen are you running? and what pos version?

 

[liskor308]

Aloha Kitchen 12.2.40.29
and POS version 6.7.62

 

[PosTech72]

Does the bin count reduce when you bump from the station the bin is at ?

 

[liskor308]

Not when as described above.

It does as long as the item is not a mod within a mod.