Aloha EDC v6.4.34 Refund - Credit Amount Over Limit 2

[soustech]

Were running Aloha EDC v6.4.34 for Paymentech.
Recently a $25 charge got posted and batched at $2005.
How can I refund this amount.
Each time I try I get a Result dialog box from the EDC that says... Failed Reason: Credit Amount over limit.

First I understand the reason for the warning. But in this case I need to be able to exceed the $200 refund limit.

The customer calls me each day wondering when they are going to get their refund.

I have seen and modified in the EDC.ini the line
CC_refund_limit=200 and have changed it to 2500 but still I get the error message.

What other changes do I have to make so I can refund the money to this credit card for our customer.

How can I refund an amount greater than $200 in this case $2005

Thanks for any assistance.

 

[m755]

Did you restart the EDC service after changing that value? If it still fails after the restart, you will want to contact your processor directly for their assistance.

 

[coorsman]

That sould work - the easiest way to restart edc is to reboot the server.


Cheers,
Coorsman

 

[m755]

Or if EdcSvr is running as a service you can do the following:

1) START -> RUN -> SERVICES.MSC
2) Find EdcSvr in the list
3) Right mouse click on it and choose Restart

Done!

 

[soustech]

Thanks for all your advice which was perfectly correct.
All of you were right on the target.

I had done all the correct steps.

The support I had received directly from NCR kept telling me to reboot the terminals.

In my mind their is a big difference between rebooting terminals and rebooting the server.

Once I restarted or rebooted the EDC Service and or Server it worked properly according to my new programming.


For others that may be viewing this my only additional comment I would make is that while I was able to reprogram the system to allow for a greater refund amount. After acheiving my success, I reprogrammed the system back to its more restrictive limits. Which I can fully understand as being a safety check against someone refunding thousands either accidentally or on purpose via fraud or theft.