Aloha EDC Setup 1

[mgwb]

Hello,

I recently had to move an Aloha setup from a closed restaurant to an existing one. It was just 2 registers with one of them being the file server as well, where we use Aloha manager. I have the whole system set up and running except for EDC. They are still running cards through a Verifone terminal. The credit card setup that was already in EDC had to be changed because they have to use Cardnet instead of Paymentech. So I have 2 problems:

1. The CES setup asks for an authorization IP address and port # which I am trying to find out what it should be. The people at Merchant services for Cardnet told me a few different answers (the IP address provided by our internet provider or the ip address of the terminal thats running the EDC program). We do not have a static IP address for the location so we could not try that. They finally directed me to Radiant Systems who will not help me because my bosses dont have a service contract set up which I understand completely as its all business.

2. The merchant number I was given by Cardnet has 12 numbers but the CES setup tells me that only 11 numbers can be entered. I was given an "Alternative Gift Card MID# which leaves off the last number but I wasnt sure if that would still work. The people at Cardnet also told me to get with the people at Radiant for that one and once again they wont help me.

If anyone can offer me any advice or point me in the right direction on any of this I would greatly appreciate it. Thank you.

 

[TobeThor]

We don't use Aloha but I am confused a little. Why can't you simply pay the Aloha dealer time and materials to come out and make whatever changes are necessary for this credit card change?

What on earth would happen if your file server crashed and you had no service contract? Does Aloha not allow you to be a time and materials customer? Your post sounded a little strange in that regard.

 

[mgwb]

Sorry that my post was confusing and I apologize now if this reply is too long.

I actually am working for 2 companies that are owned by the same people but are in different states. One is an 11 restaurant franchise and the other has only 2 stores. This owner that is in charge of the smaller franchise doesn't want to go through an Aloha dealer if he doesn't have to because he does not like the previous company that he had to deal with and he would prefer to save money if possible.

I have learned how to fix problems with Aloha over the past few years through working as a manager of a restaurant at the larger franchise as well as working with the Aloha dealer we used to work with. It has become my job to be the Aloha person for our company so that they dont have to be signed onto any long term contracts so that they can save money by just paying me to be a supervisor and the company IT person. For the larger franchise, if something comes up that I cannot fix then they will pay for a support call to the local Aloha rep so I can get it fixed.

The problem here is that this work is for the smaller of the 2 companies so the owner thats in charge of them doesn't want any dealers involved so I am stuck with trying to get the problem resolved. Setting up this new credit card information is the only problem I have run into so I just thought I might be able to find some assistance on here so I dont have to go back to my boss and tell him that I can't do it. I understand it would be much easier to have the Aloha dealers set it up but it's been tasked to me so Im just trying to figure it out.

I hope I cleared some of my situation up. If I just made it more confusing I do apologize. I appreciate any help you can offer whether its info on setting up the credit cards or info on the "time and materials" concept you were mentioning. Thank you to everyone that reads this and any info you can give.

 

[TobeThor]

Got it & thanks. The way you said "Radiant won't help me" sounded like you could ask them and offer to pay them but w/o a service contract they won't respond which would be very strange. But anyway, I have been told by Aloha sales reps that Aloha does not charge their end-users for switching credit card processors so it should be a phone call. In fact one sales rep was actually bragging about it and said it was a reason to buy Aloha over other POS.

How much can a phone call be?

 

[mgwb]

Thanks for the reply. Yeah I guess I will end up having to call the Aloha dealer they used to use to ask them for the info. Radiant wont talk to me on the phone since we dont have a contract with anyone. I will let the owner know that he has to suck it up on this one i suppose. Thanks for your help.

 

[DTSMAN]

Its a multi-store chain. Just pay them to set up one, and then you can do the rest easily. You don't have to pay them to do all 11 locations.

Bo

Remember,
If the women don't find you handsome,
they should at least find you handy.
(Red Green)

http://www.redgreen.com

 

[tylerjayd]

is this for huddle house

 

[mgwb]

No it's not for Huddle House and i still havent been able to set them up yet. i spoke with a local Aloha company about it and they told me that the setups for processors in Aloha are just templates and I would have to find the one that works with the information that I have. So I'm still trying to figure it out.

 

[SwampGas]

tylerjayd... You from tekserve?

If so, how do i get your salespeople to stop calling me and trying to stir up business?


MegabyteCoffee.com

 

[posrescue]

Cardnet is typically a breeze. Realize you with Cardnet your processing is probably routed through First Data. You credit card rep should be able to confirm this. IF SO.

Enable First Data IPN in EDC.
In the CES setup you will not typically enter an IP address as this is routed directly to First Data with the default address(es) in the First Data IPN configuration. You will have to enter your MID and TID in CES setup and at the bottom you will enter the TID and DID. There will also be a service name which should be "north.fdc".

If you are not setup to go through First Data then you would need to configure the IP address and port number to connect through the Cardnet frame relay. If the processor is giving you an MID (merch number) that is not compatible with EDC you have been given faulty info or you are using a processor that is not actually Cardnet and is just trying to use the CES interface...