aloha date and report errors, code 6.4.19

[bellasag]

" Debug Logs from BOH Aloha Code 6.4.19 "
log from EOD debug log analysis: EOD done already
Sep 25, 03:00:10, [3608], [INFO],,"End waiting"
Sep 25, 03:00:10, [3608], [INFO],,"** Sending stop event to all the threads ..."
Sep 25, 03:00:10, [3608], [INFO],,"EOD invoked"
Sep 25, 03:00:10, [3608], [INFO],,"End of Day already completed (found Z:\Aloha\20110924\DONE30)"
Sep 25, 03:00:10, [3608], [INFO],,"Did you have the Maintenance program running during EOD?"
Sep 25, 03:00:10, [3608], [INFO],,"You may need to increment your DOB. Contact tech support."
Sep 25, 03:00:10, [3608], [INFO],,"End of Day will not run until problem is resolved."
Sep 25, 03:00:10, [3608], [INFO],,"firing 27:00:00 AUTO EOD"
log from debout.cc log analysis: everything was skipped
Sep 03, 03:01:16, [3176], [INFO],,"Command line: C:\Aloha\BIN\deltrack.exe /iberdir C:\Aloha /s /delinfo 30 /EXCLUDETDRS 1, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 20, 22, 23"
Sep 03, 03:01:16, [3176], [INFO],,"ProcessDirectories C:\Aloha."
Sep 03, 03:01:16, [3176], [INFO],,"ProcessDirectory dir C:\Aloha."
Sep 03, 03:01:16, [3176], [INFO],,"Skipping directory C:\Aloha because it has already been processed."
Sep 03, 03:01:16, [3176], [INFO],,"ProcessDirectories dir 20100125."
Sep 03, 03:01:16, [3176], [INFO],,"ProcessDirectory dir C:\Aloha\20100125."
Sep 03, 03:01:16, [3176], [INFO],,"Skipping directory C:\Aloha\20100125 because it has already been processed."
Sep 03, 03:01:16, [3176], [INFO],,"ProcessDirectories dir 20100126."
Sep 03, 03:01:16, [3176], [INFO],,"ProcessDirectory dir C:\Aloha\20100126."
log from debout.alohabu log analysis: problems
2011-05-25 17:01:10,718 [1] ERROR AlohaDBUSvc.ServiceInstaller.UninstallService - Failed to open AlohaDbuSvc: 1060, The specified service does not exist as an installed service
2011-05-25 17:01:11,093 [1] INFO AlohaDBUSvc.Program.Main - AlohaDbuSvc configured for uninstallation : Failure
log from debout.edc log analysis: no errors, also EDC is working
log from debout.g01 log analysis: no errors, appears working
logs from debout.g01.zip and zipA thru/including J log analysis: unreadable
log from debout.svr log analysis: proof of incident on sep 22 EOD failure
Sep 21, 03:00:18, [2224], [INFO],,"CTLSVR: Detected End Of Day in progress..."
Sep 21, 03:00:18, [2224], [INFO],,"CtlSvr: Checking for directories to purge from 20090921..."
Sep 21, 03:00:38, [2224], [INFO],,"Renamed UPDATE.STR To UPDATE.HLD"
Sep 21, 03:00:52, [2224], [INFO],," 1 - The Command args going to GrindExe = C:\Aloha\BIN\GRIND.EXE /NOMUTEX /DATE 20110920 /HWND 0 /IBERDIR C:\Aloha /EOD"
Sep 21, 03:00:52, [2224], [INFO],,"CTLSVR: Executing GRIND..."
Sep 21, 03:00:52, [2224], [INFO],,"waiting 1..."
Sep 21, 03:01:04, [2224], [INFO],,"CTLSVR: WINHOOK started C:\WINDOWS\system32\cmd.exe /C C:\Aloha\bin\EOD.BAT 20110920"
Sep 22, 06:41:25, [2208], [STATUS],,""
Sep 22, 06:41:25, [2208], [STATUS],,"............................................................"
Sep 22, 06:41:25, [2208], [STATUS],,"CTLSVR: Started CtlServiceThread... version 6.4.19.1463"
Sep 22, 06:41:25, [2208], [INFO],,"CTLSVR 6.4.19.1463 is running on workstation ALOHABOH"
Sep 22, 06:41:25, [2208], [INFO],,"CTLSVR: IBERDIR is C:\Aloha"
Sep 22, 06:41:25, [2208], [INFO],,"Operating system is Windows XP (BuildNumber 2600, Platform 2, Version 5.1, Service Pack 3)"
log from debout.TXT log analysis:
logs from debout.TXT.zip and zip a thru/including c log analysis: unreadable
log from debout.U000 log analysis: appears ok
log from debout.U000.zip and U000a log analysis: unreadable
logs from terminals 1and 3 end on the 22nd, term 2 ends on the 24th

 

[coorsman]

it looks like someone has changed the date on the fileserver to 2010? Check the time and date on the fileserver - change the date in aloha manager - maintenance - store settings -

Cheers,
Coorsman

 

[bellasag]

Thank-you that worked and changed date, refresh data seems to have moved data from terminals to BOH, only one problem remaining
from sales sales summary report the dates are wrong. Looks like:
today *** today is the 26th
9/26/2011 this sales report contains 4 days reciepts
9/24/2011 *** note no 25th
9/23/2011
*** contiguous descending order

comment: date changed in aloha, date on server is 26th 2011

 

[coorsman]

in windows rename the folder for the 26th to the 25th. Open the folder - look for a file named aloha.ini.

Open/edit with notepad the aloha.ini file - there will be alot of information in this file - be careful not to change anything while editing this file, look for DOB 09 26 2011 and change it to the 25th.

Close and save file.

now look for a file gnddbf30.xxx and delete it - it will regrind the date.

check your date again in aloha manager - maintenance - system - settings, it should reflect today's date.


Cheers,
Coorsman

 

[bellasag]

c:\aloha contained folders 20100125 thru 20110924, skipped the 25th and had 20110926. I changed that folder name to 20110925.
The sales report screen seems to be ok but the sales report
when gen'ed for the 26th shows non reset totals for the last 4
days and 0 sales today which is correct, we're closed on monday.
the report title is sales report 09/27/2011. It seems that
aloha is in tomorrow ?

 

[bellasag]

Done as instructed, missed your post while I was entering mine.
current status is as above. It did regrind after deleting the
gnddbf30.xxx file. Only remaining issue is sales reports still
shows 27th date in title, but is in the 27th ? Aloha mgr >
maintance > store settings > system > date tab showing 09/26/2011.

 

[bellasag]

Have option under Aloha mgr >maintance > store settings > system > date tab; checkbox (state unchecked) " Synchronize POS Time
With Back Office Time " Believe it was never selected.

 

[bellasag]

From aloha quick service reference guide 6.2 The param functions:
Synchronize POS Time With Back Office Time — Makes the time setting on your POS terminal
correspond to the time setting on your back office file server. This causes SyncTime.exe to
run every two hours for all terminals on the system, which synchronizes the terminal time with
the time on the file server. It does not interfere with normal operations.

 

[coorsman]

Better leave it like it was, Synchronize POS Time With Back Office Time - can cause it to go into "Aloha Time" as we call it, the terminals change 2+ -2 hrs all day long.

Check the DOB on the front terminal screens - should be 9-26-11.


Cheers,
Coorsman

 

[bellasag]

I did a refresh again after your last instructions and it has
fixed the summary report title to the correct date. Thank-you
so much for your assistance, I think I maybe fixed.