greatwraps
Technical User
I'm having an issue at my business, where every night the Credit-Card tips for that day are being counted twice.
So if we have $20 in CC tips for the day, it shows us as being $20 over on our nightly deposit, as it has been accounted for twice instead of once, somehow...
I'm using Aloha QuickService 6.2.21, and have full access to modify files as necessary.
I've looked in Petty Accounts, Tenders, Store Settings, everywhere I can think of...what am I missing??
Anyone come across this problem before?
I've attached a picture of what's happening. You can see that we had $8 in CC tips tonight, and it was subtracted below. However, we also do Tip-Outs, and that $8 was tipped out as visible in the "Cash TXNS" area (it includes other things as well, but the tips were definitely tipped out)
As you can see, it shows $8 coming in, $8 going out, then $8 going out again...
So if we have $20 in CC tips for the day, it shows us as being $20 over on our nightly deposit, as it has been accounted for twice instead of once, somehow...
I'm using Aloha QuickService 6.2.21, and have full access to modify files as necessary.
I've looked in Petty Accounts, Tenders, Store Settings, everywhere I can think of...what am I missing??
Anyone come across this problem before?
I've attached a picture of what's happening. You can see that we had $8 in CC tips tonight, and it was subtracted below. However, we also do Tip-Outs, and that $8 was tipped out as visible in the "Cash TXNS" area (it includes other things as well, but the tips were definitely tipped out)
As you can see, it shows $8 coming in, $8 going out, then $8 going out again...