Aloha CFC Issues with price changes

[techinaz]

Hello,

Using CFC Version 13.8.0.758. When prices are changed in the BOH through Maintenance>Pricing>Price Changes though prices are show correctly in the BOH after numerous refreshes the incorrect price still rings at the terminals. This is occurring at several units, not just one. Anyone experience this/have any suggestions?

Thanks in advance.

TechInAZ

 

[dauphin2]

Are the items button, item, or price level priced?

 

[MenulinkMan]

What Dauphin2 said, plus, are you turning on the price change?

 

[techinaz]

They are item priced changes fired by an event. i.e. Regular menu, happy hour, etc. The changes appear in the BOH .dbf but won't push to the terms.

TechInAZ

 

[AlohaRoss]

Like Dauphin asked, if you look at your submenus, check any item and see if the price is set as button price, or something else. If its button priced it would explain why the your events dont fire. Change to price by item and make sure your items are also set to get price from price level. Then your events will fire correctly.

AlohaRoss

http://www.needalohahelp.com

 

[techinaz]

I checked and there is no button pricing here and I also checked all the price changes just in case. The debouts.svr and dated don't show any errors...

TechInAZ

 

[AlohaRoss]

and you are using event 25 to enable the price change and 30 to disable?

AlohaRoss

http://www.needalohahelp.com

 

[techinaz]

Thanks for the replys. The events in CFC do not have numbers, that I see. The issue is not with events firing price changes, this issue is when you change an item price and select update FOH, it does not. Even after a refresh or power cycle of server.

TechInAZ

 

[sheerdyn]

Back to Dauphin's initial post.

if you go to menu > submenu > and you double click on the button for said item, is it set to use "Button Price" with a dollar value in the field or is it set to use "Item Price"

It still sounds like it's using button pricing, therefore your price change file will not fire the changes due to that fact. You will need to make sure all items are using item pricing.