Aloha and Employee Question

[qsrsf]

Hi All -

I have a few Employee questions:

1. Training. I have a trainging employee set up, when I try and assign a cash drawer it wont let me, it says I must have a training manager job code to assign a drawer. Also my change machine does not work in Training mode.

2. Manager/vs employee. What differentiates a manager from an employee in the system? Does Aloha look for an identifier in Access level like 'Manager' in the access level or job code name or description? It clearly differentiates but how does it do that, is it simply a series of check boxes in access level or based on text in a field?

 

[bigblok403]

Is this Quickservice or Tableservice? Maybe training employee does not have self-assign cash drawer checked in the jobcode. "Manager" is simply an employee who has the access level to do a certain task.

 

[DTSMAN]

A training job code does not affect sales or inventory. Assigning a cash drawer does not accomplish anything but giving someone access to money they are not controlling.

Bo

Kentucky phone support-
"Mash the Kentrol key and hit scape."

 

[posrescue]

Job codes and access leves are what ever you want them to be. Configure as you want aqnd name as you want. There is no canned manager setup. This gives you control to allow different functions to different managers. GM can do cash refunds and Assistants cannot for example... Training does not need to open drawer and dispense cash as it is for "training" purposes. This job code is intended for "dummy" training numbers and not for assignment to actual employees. If you have an employee in training that needs to act as a live cashier or server create a new job code that is identical to the regular one but name it as training. This woyld only be needed if you have different pay levels for trainees.

 

[qsrsf]

I guess I phrased my question incorrectly.

I need a training job code so that I can train my cashiers w/o actually affecting sales totals. The cashiers need access to the drawers to pretend they are live transactions. When I try and assign my trainee (a job code with traning checked) to a drawer it says I must be a 'training manager' to assign a drawer.

I created a second training job code with all access and training selected (to be the traning Mngr) and it still wont allow me to assign a drawer to the training job code.

The whole point of training is to walk an employee through daily functions from entering starting bank, to cashiering, to entering a checkout without anything they do being live. If I can't assign the training job code to a drawer it doens't do me any good.


Thanks!

 

[TobeThor]

This doesn't sound like a training issue at all, it sounds to me like you just want to hide the sales.

If you truly need the effect of the cash drawer in order to properly "train" cashiers then stand next to them and when they hit the cash button you could exclaim cha-ching.

 

[RokStar]

LOL!

Don't forget about the clang-clang for the imaginary coins falling from the imaginary coin changer!

qsrsf- The training mode MUST NOT use any cash functions at all. It is only for ordering items, opening checks, closing checks, etc. POS functions. It is a known problem where people try to use the training mode to steal money, either from the store, or from the IRS.
It is only semi-useful, because it allows training on the POS, but that is the majority of the daily routine.
If you want to teach Cashiers, then use another "dummy" training employee to ring up a whole bunch of tickets, then have your 'dummy' cashier close them out.
Yes, you will be missing the 'cha-ching', the opening bank, and the closing bank, but if an employee doesn't learn that after two days at work, then they should be dishwashers! [right?] =)

 

[qsrsf]

TobeThor -

Hadn't thought about that, but obviously all of your employees have college degrees and you pay them $25 an hour so they catch on 'real fast'.

You don't need to be an a-hole, I find your post an afront to my integrity.

RokStar - Thanks for the help, that clears up why it has limited functionality.