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Allowing unanswered calls to transfer to another M3904 instead of going to voicemail

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nhccpitspec

Technical User
Sep 13, 2011
11
US
Hello,
I have an Option 61C and we are using M3904 Phones. I have been asked if a phone call is unanswered can I set the phone to transfer to another phone instead of going to voicemail. I am able to set the HUNT to go the other phone number when someone is on the phone. I just need to know if I can send the unanswered call to another phone without the call going to voicemail.

Thank you for help in advance
nhccpitspec
 
Change your FDN to that extension instead of voice mail
 
When I change the FDN can I keep the HUNT the same or does it matter? The hunt 4660223 is where I want the unanswered phone line to go to.
Here is the phone set up (PRT)
REQ: PRT

TYPE: TN

TYPE TNB
TN

DATE

PAGE

DES

DES 3026
TN
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 4660110
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 27
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPA STSA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN PRMD PHTD PCWD MCTD CLBD AUTU
GPUD DPUA DNDA CFXD ARHA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 2
HUNT 4660223
LHK 0
LPK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 4660344 2 MARP
01 ADL 16 4660224
02 ADL 16 4660376
03 ADL 16 4660221
04 ADL 16 4660363
05 ADL 16 4660345
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16
17 TRN
18 AO6
19 CFW 7 4660223
20 RGA
21 PRK
22 RNP
23 SSU 0000
24
25
26
27 CLT
28 RLT
29
30
31

Thank you,
 
You can leave the Hunt the same, doesn't really matter. Keep in mind Hunt is for busy and FDN is for no answer. Also keep in mind that the phone that this one is hunting and forwarding to will need SFA in CLS to allow the originally dialed number to end up in voice mail if phone B doesn't answer either. Otherwise when phone A hunts and forwards to phone B the call will just sit there ringing on phone B if SFA is not there.
 
Both phone CLS's are SFA and I changed the FDN to 4660223. The calls are going to the other phone without going to voicemail. Thank you so much for your help.
 
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