All Windows 2000 servers died after Security rollup 1

[MToombs]

I have six Windows 2000 servers and all of them died after install the Security rollup yeterday. I am not able to boot them even in safe mode. Total loss of what to do! During startup they all die with mode_exception_not_handled, i'm not sure about the first letter the m could be something else it is off the screen.

 

[fs483]

Ouch, that must be painful. Did you happen to jog down the update number ? I installed all of them on my SBS2003, Windows 2003 Standard and Windows 2000 servers without any problems.

 

[porkchopexpress]

Are they all the same hardware?

If so contact the manufacturer or head to their web site and look for BIOS updates etc, this may be a known problem. I've seen similare issues with Dell 2800's and 2k3 server SP1.

 

[libroos]

Call your local (regional) Microsoft free hotline for support immediately. This seems to be their security rollup package causing the exception issue especially to your six Windows Server.

As such, I don't think they would charge you. It's possible to get your Servers up within 4 hours or even much faster.

Good luck. Please eep us updated. Cheers.

 

[rowhawk]

We had the same problem at our place, the main server crashed, after this upgrade.
I beleive it was overcome by running a chkdsk in recovery console, which picked up a couple of errors, then the original cd was put in to do a repair (which rolled it back to sp1) then we managed to boot it into safe mode to install sp4 - this doesn't complete properly, but you are then able to boot properly to run the sp4 install again.
I also believe that some hardware diagnostics were run first, but I'm not sure on the details on that.

We have left the rollup service pack off for now.

 

[MToombs]

I was able to back the patch out and get the servers back up and running. Here is how I backed the patch out.

From the C:\winnt directory of the Recovery Console:
CD $ntUpdateRollupPackUninstall$
CD SPUninst
Type: batch spuninst.txt <enter>:

 

[BYTERYTE]

MToombs, thanks for your posting this information. This forum is fantastic.

Best Wishes,

Steve Foote
BYTE-RYTE Computers, Inc.

http://www.byte-ryte.com

 

[kmcferrin]

Has anybody else encountered this problem or seen a definite cause for it? I would like to do some testing before deploying the service pack, but if there is a known cause then that would be helpful in identifying potential problem areas (especially if it is hardware-specific).

 

[MToombs]

Microsoft gave me a test scenario that I hope to be able to test this morning and I will let you know.

 

[MToombs]

Sorry it took a little longer to test than I had hoped. I applied the patch the Microsoft supplied (not a patch available to the general public) and this did not help at all. As soon as I rebooted after applying the Security Rollup patch the machine crashed. Of course the machine will never get another virus if left in it's current state.

 

[MToombs]

All the machines I had trouble with are Dell PowerEdge 1750's.

 

[porkchopexpress]

They are on the list.

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?c=us&DN=1092292&l=en&s=gen

 

[porkchopexpress]

Oh but thats for 2003 SP1, soz i've been looking for info on that for our 2600's.

 

[kmcferrin]

OK. Thanks.