All phones won't log in - Password Error

[daniel2002p]

So this is a new one for me. As of this morning any phone I try to log in with an extension (new one, existing extension, any kind of station) it will give me the password error. I have logged in to the communications manager and the logs don't seem to indicate anything that may be going on, at least nothing stands out.

We currently have mostly 4621 and a handful of 4610 IP Phones. As long as the phone was logged in prior to whatever happened they are working just fine, but if I log one off and try to log it back in it will give me the password error and ask to press # to continue which takes me back to the logon screen.

I am fairly new to this whole system so any advice would be appreciated.

Thanks.

 

[daniel2002p]

I did a trace while logging in and received the following denial message.

07:56:39 denial event 1926: IP RRJ-Authenticatn fail
endpt xx.x.xxx.xxx data0:0x9c39

If that helps at all. Seems to be telling me the password is a mismatch but I even tried to change the station password to something completely different with no luck.

Thanks.

 

[SurferdudeHB]

Did you list usage on the extension? How about deleting the ext. and recreating it.

 

[daniel2002p]

Yep tried deleting and recreating and all the good stuff... well finally fixed and it seems it was the CM with what looked like a corrupt database or who knows what. I interchanged to the standby server, rebooted the bad one and made it the primary again. This fixed it I am still not sure exactly what caused it yet. At least it works now.