All Office Application taking long time to load 4

[kphu]

greetings,

This morning I had 4 users inform me that any office application that they open up is taking a long time to load. Their PC's are not infected with any viruses as I had them do a virus scan. Some of them are running Windows XP others are on windows 2000. 1 pc has Office XP and the other 3 have Office 2000.

If anyone has experience anything like this please let me know.

Regards,

Ken

 

[Davefeet]

try freeing up the startup

Run: msconfig

click startup tab and deactivate 90% of them, this will free up huge amounts of memory and you will see a huge performance increase.

Not sure if this is at all what you were looking for.
Dave

SLC: Greatest snow on earth!!!

 

[kphu]

hey dave,

I don't believe this has anything to do with freeing up the startup apps as their pc was fine yesterday. Everyone who has came to me said it just started this morning. I was just curious to see if it was a new bug or virus that just came out. I appreciate your response though.

ken

 

[carrr]

Got Norton installed on the pcs in question?
It's been known to cause this and some other quirks with Office. Follow these instructions to disable the Norton Office plug-in:

http://service1.symantec.com/Support/nav.nsf/docid/1999091612160606?Open&src=w

"'Tis an ill wind that blows no minds." - Malaclypse the Younger

 

[kphu]

thanks for the response Carrr. yes Norton is installed on all of these pc. Makes me wonder why all of a sudden out of no where 4 different users are experiencing the issue at the same time.

 

[carrr]

I can't offer an explanation. I've seen it happen as well. I'll be interested to see if that plug-in really IS the root of your problem, though.

"'Tis an ill wind that blows no minds." - Malaclypse the Younger

 

[kphu]

honestly i don't think its the source root of the issue. On one of the computers that's running XP i did a system restore to 2 days ago since it started happening this morning. It didn't solve the issue. I do notice that when the pc starts up its very slow. I also tried running it in safe mode and I get the same results.

When I disabled the windows plug in from norton it did speed up the opening of the office app faster, however if it was the root of the problem then at OS start up it should be the same but its not.

This will have to be a temporary solution for now. Let me know if you hear of anything else and if I find something I'll post back.

ken

 

[rich53x]

I came to this forum via a search on Yahoo. - I started having the same problem with my Office applications last night. Any word document I tried to load was taking a long time, and the status bar showed that it was "reguesting virus scan". - I followed your tip to uncheck the plug-in in my Norton Antivirus and that solved the problem. - Thanks for that!~ Wonder where the problem got started.
...........Rich

 

[kphu]

Rich, out of curiosity. What OS is your computer running?

 

[zerwas]

We are having the same problem here. One thing I did notice is that it's only with office pro. We have office pro 2000 and XP. We have three users that are using office small business edition 2000 and office enterprise edition 2003 and they are not experiencing any problems. Also, if you remove the gateway on the machine that is having the problem and then launch word, excell, powerpoint, etc they open up just fine. It seems that the application is trying to access the internet for some reason.

 

[kphu]

I just had one of the pc's cpu running at 100% for no reason. I did a reboot and took him off the network and that seemed to have stopped it.

 

[zerwas]

Looks like Norton Antivirus is the culprit. I disabled Norton and still had the same problem and then I uninstalled Norton and everything works fine. I also noticed that Norton had an update as of yesterday 01/07/04. Looks like there is something wrong with the update (bug). I have not seen anything on the norton site but the update was just released yesterday. I also checked into that available plugin..but this incident seems to be a different one. Hope this helps.

 

[dcuk]

I too run xp and have had same problems. I used detect and repair unsuccessfully. removing the plug in for Nortons speeds things up. I then updated Nortons and enabled the office plug in. Now the office aps startup is intermittently slow!! Very confusing.

DC

 

[kphu]

I don't think Norton is completely the culprit as my pc is running fine and I have the 1/7/04 update. I'm running on windows and office 2k. For me here the users who are experiencing the most problems are those who are running on windows XP some of them have office xp and others have office 2k.

 

[kphu]

zerwas,

i'm giving you a star because I'm suspecting that it must be the 1/7/04 update with the windows xp combo that's creating the issue. I doubled check everyone's pc and its only the xp pc's that are having the issue, they all have the new 1/7/04 update. I have a couple of other users who are on windows xp and are not having any issues. Their norton have not been updated to the 1/7/04 update.

 

[Cygnus600]

We have the problem here also. We have the 1/7/04 update and Windows 2000. We have Office XP Small Business. The computers are sloooooow. I haven't tried to disable the Norton office-plugin. I will do that tomorrow.

 

[KenWright]

This appears to be a widespread problem and Norton are aware of the issue. The following was posted in the MS groups today:-

There is a problem with the Norton update

Doug posted this
**************

Just got through to Norton, as I thought they are now aware of this problem (they were not on my first call this morning). The situation can be temporarily rectified by opening up your browser. Going to tools/options/advanced then scroll down to security and uncheck the following 2 box's if they are checked.
Check for publisher's certificate revocation
Check for server certificate revocation.

Re-boot your computer and life is good (but less secure then before).

This was caused by an update in Norton
**************************************

You also can disable it in the options in NAV

Another temp fix for some is to set your system date back before the 7th, but temp at best.

Regards
Ken...........


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[kphu]

thanks for the confirmation and update ken.

thanks to all who particpated and shared there issues.

ken p