All of a sudden in IP Office outside calls show the main BTN and not the actual extension of the user making the phone call. How can I fix this?

[bbrown3730]

All of a sudden in IP Office outside calls show the main BTN and not the actual extension of the user making the phone call. How can I fix this?

 

[sizbut]

by employing a proper maintainer who will look at things like the type of line, type of IP Office, etc. You've give us nothing to work with.

 

[Menniss]

I am curious what's a BTN?

 

[bignose21]

obvious thing is trace see what you send to the carrier, if you think it is in the correct format then open a case with your carrier.

There are a few reasons that the main site number is shown usually the carrier doesn't like the number you are sending it (incorrect digit format or TON etc.) so it replaces the number, or it can be a charged service to display the individual CLID and if your not paying they display the Main number, or just an issue in the carrier. All ways round if you are happy with what you are sending open a ticket with the carrier.

 

[Ivan_Cohen]

I am curious what's a BTN?

Billing Telephone Number. That’s most often (but not always) the companies main phone number.