All lines getting BUSY when 2nd call comes in?!?!

[esoare]

First off thanks for looking.

Basically 2nd call comes into any of these lines, and they get a busy signal. First caller calls and no-answer, goes to voice mail appropriately.

Any Ideas?

DES  3904
TN   012 0 02 10
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN  xxxx
TGAR 2
LDN  NO
NCOS 6
SGRP 0
RNPG 0
SCI  0
SSU
LNRS 12
XLST
SCPW
CLS  CTD FBA WTA HPR MTD FNA HTD TDD HFA GRLD CRPD STSD
     MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
     CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
     ICDD CDMD LLCN MCTD CLBD AUTU
     GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
     CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
     DDGA NAMA
     DRDD EXR0
     USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
     CDMR
CPND_LANG ENG
RCO  0
HUNT xxxx
LHK  0
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY  00 SCR 6608 0     MARP
        CPND
          NAME xxxxxxxxxxxxx
          XPLN 13
          DISPLAY_FMT FIRST,LAST
     01 SCR 6140 0     MARP
     02 SCR 6906 0     MARP
        CPND
          NAME xxxxxxxxxxxxxxxxxx
          XPLN 13
          DISPLAY_FMT FIRST,LAST
     03 SCR 6907 0     MARP
        CPND
          NAME xxxxxxxxxxxxxxxxxxxxxxx
          XPLN 14
          DISPLAY_FMT FIRST,LAST
     04 ADL 12
     05 ADL 12
     06
     07 ADL 12
     08 ADL 12  xxxx
     09
     10 ADL 12
     11 ADL 12  xxxx
     12
     13
     14
     15
     16 MWK xxx
     17 TRN
     18 AO6
     19 CFW 4
     20 RGA
     21 PRK
     22 RNP
     23
     24 PRS
     25 CHG
     26 CPN
     27 CLT
     28 RLT
     29
     30
     31
DATE  9 JUL 2009

 

[bigindian65]

You have HUNT denied in CLS (HTD needs to be HTA) your last hunt key is 0, do you not want it to roll to the next numbers? Whether you do or not, FDN is an unanswered call (FNA in CLS) HUNT is a busy condition (HTA in CLS)

Mato' Was'aka

 

[sabirawan]

In Cls HTA and
at LHK 03 (Last hunt key would be your last SCR programed key no )

 

[esoare]

Thank for the reply guys. ughh or gals.

So the phone @ 6608 is a general phone.

The User on Key 1 6140 is now sitting at that desk, but of course the position still requires the 6008 at that location.

The key 2 6906 belonged to someone who doesn't work there any more, and calls are now answered by that phone/6140 person. Thinking that keeping calls for 6906 seperate, I was trying to "work it" with "CLS FNA FBA" and keep all the calls seperate.

The same thing for Key 3.

Does that make sense? Can it be done?

es

 

[johnpoole]

you'll need cls hta and hunt xxxx to the vm service dn to get to mail..fba is seldom used, it sends did calls to the operator on busy.. you have to have a dn defined in att data for that to work..

nothing in this switch works right with numbers that are not key zero on a dig set or an analog dn..

your trying to make that into a keysystem and it does not lend itself to that arrangement...

if you need to seperate those calls.. marp all non key zero dn's on an analog port, then use that stations cls to control call flow

john poole
bellsouth business
columbia,sc

 

[esoare]

thanks for confirming that johnpoole. That's what I was thinking, but thought there might be something there.
since this is a customer who pays by the port, need to be careful with the TN's and all.

I'll see if they can do with just the Prime Key 00 number and a rollover, then do the others as ACD to the prime DN.

Thanks again,
es