all ip phones rebooting at once when i log in a home user?

[nothingworks101]

when I try to log in a home user (96xx)connected to an ASA using a vpn all the users phones(mostly 9630's) in office restart??? I tried 4 times and all 4 times all the users phones reboot. the ip 500 isn't rebooting just phones?

the system is ip 500 v2 release 9 sp 4

not sure how one thing can cause the other??? is there anything in the monitor trace I should be looking at, or does this sound more like a network issue?

 

[CarGoSki]

duplicate ip address will cause this. run wireshark on the office network to track phone mac and ip addresses.

 

[johnromani]

Did you logged off the phones when do you leave de office?
I got this on 1608 phones and when the users do not logged out and tried to log on using the same user, the extension reboots.

Cesar Romani
Avaya ACSS | APSS (SME/Data)| ACIS (Data)
Comptia Convergence +

 

[nothingworks101]

no, all the phones were logged in a running, I was at a remote site. setup a vpn on a cisco asa. plugged phone in and tried to log in. my phone wouldn't log in and rebooted then I found out all the office phones rebooted at same time. it happened 2 times, then I waited a few hours to make sure they all remained on till I tried again and the same thing happened again.

 

[amriddle01]

Then you've made a monumental mistake somewhere