All *.gif and *.jpg give SHARING VIOLATION

[mspope]

ARCserve 2000 Service Pack 4 running on Windows 2000 Pro Sp1

I backup around 20 different machines on a weekly rotation with Full backups on Friday. The last two full backups have shown the same problem:

On two of the machines - all *.gif and *.jpg files produce the error E3406 Unable to read file (EC=SHARING VIOLATION)

Because of the hundreds of errors, we are assuming all *.gif and *.jpg files are being skipped. This has not yet been verified.

Both machines are backed up via preferred share - no agent installed.

One Machine is a Maxtor NAS 4100 running Win2k server while the other is an old DEC ALPHA running WinNT4 sp6

The restore manager shows the files are on tape but an attempted restore produces: N3941 Skip file - Marked as invalid.

This just started Two full backups ago.

 

[mspope]

Update:

The problem I'm experiencing seems to be addressed in this patch:

http://esupport.ca.com/premium/storage/downloads/nt/2000/QO15579.asp

However, this was supposed to have been resolved in SP4

http://am.net/lib/TOOLS/CA/ARCserve2000/as2ksp4readme.html

I have SP4 installed?!?

 

[mspope]

Update:
"Compress files before backup" was selected in the job. This was unnecessary as the library already does hardware compression. After De-selecting this option I can backup image files without a problem.

Why this started happening in the first place is still a mystery.

 

[speshalyst]

Set the ARCSERVE JOB ENGINE to start with the ARcserve system account


Cheers
Speshalyst So it Shall be Written!
So it Shall be Done!!

 

[VETINO]

HI,

you should backup this files over the NT - Agent. I think this will be the solution.

 

[anoc]

Guys

I had the same N3941 Lock Violation error on backup.
I´m trying to restore the file but at 99,9% the arcserve delete the file, did anyone know HOW to restore the file without errors or skipping?

 

[mohamdr]

Hi
Has the backup job of those files finished successfully ?

try to backup few files and check if you are getting successful backup and then try to restore again

regards,
mohamdr