Alert settings revert back to default

[Roni100]

I am attempting to modify an existing job in ARCServe r11.5 SP2 so that it will now send out an alert with the job log attached for all events. I already have Outlook config'd and have successfully received email alerts in the past. My problem is that everytime I modify this old job to send out these new alerts, all settings for the alert revert back to the "default" method & recipient. I'm not sure what I'm doing wrong and it's making me crazy - Any thoughts would be appreciated!

 

[davidmichel]

Just the way it works. Meaning when you go back into the Global Options for Alert it is opening the default with nothing configured. However the job in the queue still has the same configuration as it did before. Ck the Job Detail in the Job Status window to verify.

 

[Roni100]

Thanks for the reply, however, I did check the Job detail and they showed only:

-----------------------------------------------------------------------------
ALERT OPTIONS

Events Associated With Configurations
-------------------------------------

Event Configuration Job Log
-------------------------------------------------------------------------
Virus Detected <Default> No
Job Incomplete <Default> No
Job Failed <Default> No
Job Completed Successfully <Default> No
Job Canceled by User <Default> No



Here is the Job Details of another job (a restore) that successfully sent the email:


-----------------------------------------------------------------------------
ALERT OPTIONS

Events Associated With Configurations
-------------------------------------

Event Configuration Job Log
-------------------------------------------------------------------------
Job Completed Successfully Alerts on S00030 Yes


Defined Configurations
----------------------
1. Alerting
EMail Recipients:
Helpdesk

2. Alerts on S00030
EMail Recipients:
Helpdesk



Anything else I could be missing??

TIA

 

[papushka]

Default on your job is Good ! Dont modify that however make your modifications in the Alert Manager !

Under quick start you have the alert manager - > Under Configuration expand Default and configure the type of alert that you choose to use. Sent a test message and make sure your setup works.

Now as the job is setup to pick up the default it will use the configuration that you have set under the alert manager !