definityman
Technical User
Hi all.
In my company we're implementing avaya interaction center.
I 've the following problem:
first time an agent logs in, the system ask him to insert the login id and station id.The following times no.
My problem is that our agents move day by day from one desk to another and we don't want they've to insert the station id each time.I mean, i'm looking a way to configure the station id locally on each agent pc, makiong possible the agent's have only to insert their login id.
Thanks in advance for any suggestion.
Regards
In my company we're implementing avaya interaction center.
I 've the following problem:
first time an agent logs in, the system ask him to insert the login id and station id.The following times no.
My problem is that our agents move day by day from one desk to another and we don't want they've to insert the station id each time.I mean, i'm looking a way to configure the station id locally on each agent pc, makiong possible the agent's have only to insert their login id.
Thanks in advance for any suggestion.
Regards