Agents/Wallboards being logged off?

[DBFIT]

Hi

I'm experiencing a funny thing at the moment and I was hoping someone could give me an idea.

I've set up 3 "fake" extensions (as in users but not physical phones) in Manager and they are not associated with any hunt groups.

I've set these users up to be agents so I can display PC wallboards in our call centre.

The problem is that I keep getting the error from the PC wallboard that the agent has logged off! There is no agent!!

I'm using CCV to log them on and get the wallboard working but 2-3 mins later they are logged off.

I've checked all with the Call Centre and no-one is actually using these as log ons so I'm a little stumped.

Any help appreciated

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IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager

 

[amriddle01]

Have you set a time in the Login idle period? As this will automatically log them out.

ACS - IP Office Implement

 

[DBFIT]

Hi amriddle01

Thanks for the response but this field is blank.

------------------------------------------
IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager

 

[amriddle01]

Have not done a lot on CCC myself but I thought you were supposed to create the users against an unused port or at least VoIP Extension, or have you done this?

ACS - IP Office Implement

 

[DBFIT]

Well - I've got lots of users that don't share an extension number with a phyiscal phone so I hope that's not true!

The oddest thing about this is that I've created 3 extensions like this and it's only affecting 2 of them. They were created all the same so...

Maybe I should try deleting the 2 that aren't working and recreating them from the user that is?

------------------------------------------
IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager

 

[Escorthosis]

I the solution is the use of the \plasma option on the shortcut to the plasma wallboard.

Cut en Paste from the helpfile:
Plasma PC Wallboard
The Plasma PC Wallboard allows real time information to be displayed on a large plasma screen or a
bank of PC monitors, for example in a reception area. Plasma mode will allow the PC Wallboard to run
even though an agent is not logged on. If an agent logs out, the PC Wallboard will not automatically shut
down.
To implement a Plasma PC Wallboard the PC Wallboard shortcut properties need to be amended with
either one of the following command line parameters.
a. /PLASMA or /plasma
When the user opens PC Wallboard the only perceptible difference is that the user does not have
to be logged on.
b. /PLASMA /NOMENUS or /plasma /nomenus
When the user opens PC Wallboard from a shortcut containing the above command line, the
menu bar, toolbar and status bar will not be visible.
Note: A 'phantom' agent can be created solely for the purpose of running a Plasma PC Wallboard. A
user needs to be created within IP Office Manager with a login code, i.e. a hot desk user. The Agent ID
can be used to access the Plasma PC Wallboard without the user being logged in as an agent.

 

[DBFIT]

Escorthosis I love you -

Thanks kindly (though feeling ashamed it's from the help file...)

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IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager

 

[amriddle01]

This doesn't show stats only messages and the screen is not as customisable as a normal agents.

ACS - IP Office Implement

 

[intrigrant]

@amriddle : Create a wb profile using a normal agent login and then distribute this profile using the wallboard manager to the pcwb with the /plasma option.