Agents show idle on RTD whe on a call

[lklampfer]

Contact Center 6 SU07, CS1000 PIV rls 5.50J.Just updated to most current Deplist on PBX and now intermitantly on real time display, agent will show idle when actually on a call, anyone know of this issue? On both Web Client and Fat Client.

 

[nanningmiss]

Are you running real-time reporting at a remote site? If so, it could be bandwidth problem. At CCMA, go to Start - Programs - Nortel - Contact Center - Manager Administration - Configuration, then click RTR registry Settings, you can see RTR setings. You may want to adjust the rate, or Compress Realtime Data Packets.

Just my 2 cents...

 

[asodoma]

Do you have this one on your system: p30038_1.pp4

That's an issue we're having and this is the patch that supposedly fixes it. We haven't gotten a window of time to install it yet.

 

[asodoma]

We upgraded to 6.0, CC7SU3, and put that p30038_1 patch on and we're still seeing problems with the real-time display... Agents Idle when on a call, Busy when not on a call, etc.

lklampfer, did you figure anything out?