Agents on ACD queue with M3905 keeps going to not ready or logging out

[Mulderfox1976]

Good morning

we have a service desk team of Four users,

they have notice that their phones some times log out or go on not ready.

we are on the

CS1000
RELEASE 5
ISSUE 50 J +
CCM 6.0.004.03
CCMA_6.0_SU_08 12/09/2013 8:42:18 PM
CCMA_6.0_SUS_0801 12/09/2013 8:53:32 PM

need to find out why this keep happening, I have reset the phones on the CCM, tired reprogramming them

regards
Dave

 

[Johnthephoneguy]

`Print the acd settings in ld 23 and post them here please

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Mulderfox1976]

Hi john

please find the ACD print out below

Dave

TYPE ACD
CUST 0
ACDN 7955
MWC NO
DSAC NO
MAXP 20
SDNB NO
BSCW NO
ISAP NO
AACQ YES
ASID 16
SFNB
USFB 1 3 4 5 6
CALB 1 3 4 5 6 8 11
RGAI NO
ACAA NO
FRRT 74
FRT
SRRT 75
SRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 7777
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
ACNT
NRAC YES
NDFL
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 0
CWNT NONE

 

[trvlr1]

Do you have symposium / other program or just basic ACD?

 

[yyrkroon]

how is your call presentation configured and is everyone using the same one?

depending on the call presentation class being used - it can either set the phone in NRD or MSB (logout) if the agent doesn't answer in the specified ring cycle.