Agents logging into more then one split

[Phoneman2]

Our agents were able to login to more then one split at a time. (I know start using EAS) We moved up to CM4 about 9 months ago and this just came up today. The phones are setup with 2 auto-ins and acw and aux. They can log into each split fine ,but not both at the same time.

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that is Shared

Thanks All Phoneman2

 

[Phoneman2]

Just found my answer.
If one of the hunt groups has multi-call-handle turned on, you can not get logged into two different splits. ON-ON of OFF-OFF

Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[inerguard]

yip, start using EAS, lol. You know it's the right thing to do!!!


[Started on Version 3 software 15 years a go]