anbcunningham
MIS
Hello Everyone!
We have a Definity G3 V12. I have 4 "agents" that login to a hunt group (hunt group 3). My problem is, when they are logged in it only rings one time. The call is still active on there line, but only rings once.
Don't know if this will help but here is some additional information. The calls come in either through an 800 number that is pointed to a VDN or directly to the VDN. The VDN is pointed to a vector (Vector 11)
01 goto step 18 if time-of-day is fri 17:11 to mon 07:50
02 goto step 18 if time-of-day is all 17:11 to all 07:50
03 goto step 18 if holiday in table 1
04 wait-time 2 secs hearing ringback
05 goto step 19 if staffed-agents in skill 3 < 1
06 queue-to skill 3 pri t
07 wait-time 10 secs hearing ringback
08 collect 1 digits after announcement 2708 for none
09 route-to number 4001 with cov y if digit = 1
10 wait-time 40 secs hearing music
11 collect 1 digits after announcement 2708 for none
12 route-to number 4001 with cov y if digit = 1
13 wait-time 40 secs hearing music
14 collect 1 digits after announcement 2708 for none
15 route-to number 4001 with cov y if digit = 1
16 goto step 10 if unconditionally
17
18 messaging skill 99 for extension 2170
19 route-to number 2530 with cov n if unconditionally
20 stop
VECTOR DIRECTORY NUMBER
Extension: 2050
Name: Local Customer Service
Vector Number: 11
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 8
TN: 1
Measured: both
Acceptable Service Level (sec): 30
VDN of Origin Annc. Extension:
1st Skill:
2nd Skill:
3rd Skill:
AUDIX Name: audix
Return Destination:
VDN Timed ACW Interval:
BSR Available Agent Strategy: 1st-found
Observe on Agent Answer? n
Display VDN for Route-To DAC? n
BSR Local Treatment? n
HUNT GROUP
Group Number: 3 ACD? y
Group Name: Customer Service Queue? y
Group Extension: 2666 Vector? y
Group Type: ucd-mia
TN: 1
COR: 1 MM Early Answer? n
Security Code:
ISDN Caller Display: grp-name
Queue Limit: 8
Calls Warning Threshold: 5 Port:
Time Warning Threshold: Port:
Skill? n Expected Call Handling Time (sec): 180
AAS? n Service Level Target (% in sec): 80 in 30
Measured: internal
Supervisor Extension:
Controlling Adjunct: none
VuStats Objective:
Timed ACW Interval (sec):
Multiple Call Handling: none
Redirect on No Answer (rings):
Redirect to VDN:
Forced Entry of Stroke Counts or Call Work Codes? n
Message Center: none
LWC Reception: none
AUDIX Name: audix
Group Number: 3 Group Extension: 2666 Group Type: ucd-mia
Member Range Allowed: 1 - 1500 Administered Members (min/max): 1 /5
Total Administered Members: 5
GROUP MEMBER ASSIGNMENTS
Ext Name (24 characters) Ext Name (24 characters)
1: 2061 Best, Denise 14:
2: 2062 Rhew, Jackie 15:
3: 2063 Thomas, Shari 16:
4: 2066 Hodgin, Jeanne 17:
5: 2043 Cunningham, Brian 18:
Thanks for all the help!
We have a Definity G3 V12. I have 4 "agents" that login to a hunt group (hunt group 3). My problem is, when they are logged in it only rings one time. The call is still active on there line, but only rings once.
Don't know if this will help but here is some additional information. The calls come in either through an 800 number that is pointed to a VDN or directly to the VDN. The VDN is pointed to a vector (Vector 11)
01 goto step 18 if time-of-day is fri 17:11 to mon 07:50
02 goto step 18 if time-of-day is all 17:11 to all 07:50
03 goto step 18 if holiday in table 1
04 wait-time 2 secs hearing ringback
05 goto step 19 if staffed-agents in skill 3 < 1
06 queue-to skill 3 pri t
07 wait-time 10 secs hearing ringback
08 collect 1 digits after announcement 2708 for none
09 route-to number 4001 with cov y if digit = 1
10 wait-time 40 secs hearing music
11 collect 1 digits after announcement 2708 for none
12 route-to number 4001 with cov y if digit = 1
13 wait-time 40 secs hearing music
14 collect 1 digits after announcement 2708 for none
15 route-to number 4001 with cov y if digit = 1
16 goto step 10 if unconditionally
17
18 messaging skill 99 for extension 2170
19 route-to number 2530 with cov n if unconditionally
20 stop
VECTOR DIRECTORY NUMBER
Extension: 2050
Name: Local Customer Service
Vector Number: 11
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 8
TN: 1
Measured: both
Acceptable Service Level (sec): 30
VDN of Origin Annc. Extension:
1st Skill:
2nd Skill:
3rd Skill:
AUDIX Name: audix
Return Destination:
VDN Timed ACW Interval:
BSR Available Agent Strategy: 1st-found
Observe on Agent Answer? n
Display VDN for Route-To DAC? n
BSR Local Treatment? n
HUNT GROUP
Group Number: 3 ACD? y
Group Name: Customer Service Queue? y
Group Extension: 2666 Vector? y
Group Type: ucd-mia
TN: 1
COR: 1 MM Early Answer? n
Security Code:
ISDN Caller Display: grp-name
Queue Limit: 8
Calls Warning Threshold: 5 Port:
Time Warning Threshold: Port:
Skill? n Expected Call Handling Time (sec): 180
AAS? n Service Level Target (% in sec): 80 in 30
Measured: internal
Supervisor Extension:
Controlling Adjunct: none
VuStats Objective:
Timed ACW Interval (sec):
Multiple Call Handling: none
Redirect on No Answer (rings):
Redirect to VDN:
Forced Entry of Stroke Counts or Call Work Codes? n
Message Center: none
LWC Reception: none
AUDIX Name: audix
Group Number: 3 Group Extension: 2666 Group Type: ucd-mia
Member Range Allowed: 1 - 1500 Administered Members (min/max): 1 /5
Total Administered Members: 5
GROUP MEMBER ASSIGNMENTS
Ext Name (24 characters) Ext Name (24 characters)
1: 2061 Best, Denise 14:
2: 2062 Rhew, Jackie 15:
3: 2063 Thomas, Shari 16:
4: 2066 Hodgin, Jeanne 17:
5: 2043 Cunningham, Brian 18:
Thanks for all the help!