Agents cannot log in UI IPOCC Release 10

[wadjaw]

thread1831-1769374
Hi everybody
I have the same problem described in the thread thread1831-1769374 and my TAPI is already activated and the license is valid, I can login with the Administrator account but not with the agent's credentials, the system knows when I put an incorrect password but when I put the right one I get the same error :
C4648a 17:09:45.334 TC_General -------------------------------------------- TSPI OVERVIEW -----------------------------------------------------------
C4649a 17:09:45.334 TC_General LineInfo:
Line: [ext=203, lineId=0x11a, _hLine=0x0, lineType=1, CallCount=0 open requestCount=0, inService=0, GUID=F0CE4D802BBD11E0ACBC00E0070DC0C5] socket=10.0.0.203:50796
TspiUserLine::LineUserDeviceSpecificData:
[bInitialValues=false, strPhoneExtension=203, bForwardOnBusy=0, bForwardOnNoAnswer=0, bForwardUnconditional=0, bForwardHuntGroup=0, bDoNotDisturb=0, bOutgoingCallBarFlag=0, bCallWaiting=1, bVoiceMailOn=1, bVoiceMailRingBackEnabled=0, nNumberReadVoiceMailMessages=0x0, nNumberUnreadVoiceMailMessages=0x0, nOutsideCallSequence=0x0, nInsideCallSequence=0x0, nRingBackSequence=0x0, nNoAnswerTimeoutPeriod=0x18, nWrapUpTimePeriod=0x2, bCanIntrude=0, bCanBeIntruded=0, bXDirectoryFlag=0, bForceLogin=0, bForcedAccountCode=0, bLoginCode=1, bSystemPhone=0, nAbsentMessageId=0x0, bAbsentMessageSet=0, bVoiceMailEmailMode=1]
[strUserExtension=203, strUserLocale=, strForwardDestination=, strFollowMeNumber=, strAbsentText=, strDNDExceptionList=, strForwardOnBusyNumber=, nUserPriority=0x5, nGroupMembership=0x1, nGroupsOutOfTime=0x0, nDisabledGroups=0x0, nGroupsOutOfService=0x0, nNightServiceGroups=0x0, strWorkingHoursUserRightsGroupName=Application, strOutOfHoursUserRightsGroupName=, strUserRestrictionNameList=, bCanDoPhoneManagerConference=0, nPhoneManagerType=0x0, nAgentMode=0x0, bUserTwinningType=0, bIsSlave=0, bCan_do_mcid=0, bHasAdvancedUserRights=1, nMobilitySettings=0x0, bDisableForwardOnInternal=0, nPersonalDirectoryUpdateCount=0x1, bBLFReportingIsEnabled=0, nOff_hook_station=0x0, bAnswerVideoCalls=1, bWebRTCActive=0, nSpare1=0x0, nSpare2=0x0, dwPhoneManagerOptions=0x17f48, dwAllowChanges=0x2, dwPopupOptions=0x0, dwPhoneManagerCallStatusOptions=0xffffffff, dwHideOptions=0x0, dwCompactOptions=0x0]
[strUserName=Bonnie, strFullUserName=Bonnie MacGregor, strKName=, strMobileTwinningNumber=, strHuntGroupMailboxNotifiers=, bGhostPhoneSectionValid=0, nMobileTwinningCalls=0x0, nMobileTwinSubtendCallState=0x0, strIPAdress=10.0.0.203, dwLicense=0x1c0000, strHuntgroupsMissedCallsinCallLog=, strEMailAddress=bmacgregor@hardt.ca, dwAssignedAddons=0x0, nAssignedPackage=0x1, strMasterSlaveTwinningPartner=, strGUID=f0ce4d802bbd11e0acbc00e0070dc0c5, bCSRon=0, nBusyNAReason=0xff, dwPhysicalPort=0x1f5b, bAfterCallWork=0, bHasAgentLicense=0, dwLineFeatures=0]
C7297a 17:16:20.009 TS_TSI A->T: TSAgent_impl(4fd61d5942000100:Bonnie:Bonnie_203) ObserverSession created for Observer IPAddress=10.0.0.201, sending initEvent: AgentInitEvent: state=0:AS_LoggedOut stateReason= loginPepId=0000000051010000 signedOnAgs=AgentAGInfoSeq len=0 unavailable=0 unavailableReason= cause=0:ALOC_Std
C7421a 17:16:25.484 TS_TSI A->T: TSPEP_impl(4fd61d5943000200:203:203) getTaskEPX received
C7422a 17:16:25.484 TS_TSI A->T: TSPEP_impl(4fd61d5943000200:203:203) builtEPEventSeq: n=3 : EPMaintenanceEvent, EPDoNotDisturbEvent, EPSetForwardingEvent
C7423a 17:16:25.484 TS_TSI A->T: TSPEP_impl(4fd61d5943000200:203:203)::createObserverSession called from IPAddress=10.0.0.201: sending initEvent: PEPInitEvent: epEvents=EventInfoSeq len=3 entry 0: EventInfo: epEventType=38 epEvent= Any: not streamable, entry 1: EventInfo: epEventType=22 epEvent= Any: not streamable, entry 2: EventInfo: epEventType=20 epEvent= Any: not streamable pepEvents=EventInfoSeq len=0 nCapacityCfg=2 nCapacityOOS=2 missingCaps=CapabilitySeq len=0
C7425a 17:16:25.484 TS_TSI A->T: TSTASKEPX_impl(TSPEP_impl(4fd61d5943000200:203:203))::createObserverSession called from IP address=10.0.0.201, remote processId=2460, sending initEvent: EPInitEvent: infos=TaskEPX::EPTaskInfoSeq len=0
C7432a 17:16:25.485 TS_TSI A->T: TSAgent_impl(4fd61d5942000100:Bonnie:Bonnie_203) login received: pepId =4fd61d5943000200 from IOR=0: giop:tcp:10.0.0.201:57434
C7433a 17:16:25.485 TS_TSI A->T: TSAgent_impl(4fd61d5942000100:Bonnie:Bonnie_203) login received: pepId =4fd61d5943000200 initiatorId=4fd61d5942000100
C7434a 17:16:25.485 TC_Warning TSPABXAgent(4fd61d5942000100:Bonnie:Bonnie_203:ws=Null : ls=LoggedOut)::reqLogin: devicedId=4fd61d5943000200 number=203 cannot login because device is outOfService. Check associated IPO user:
C7435a 17:16:25.485 TC_General -------------------------------------------- TSPI OVERVIEW -----------------------------------------------------------

 

[janni78]

It says that extension 203 is OutOfService so either the user isn't logged in on a phone or your TAPI connection isn't configured correctly.

It should show on the Administrator Web interface if it's connected properly.

"Trying is the first step to failure..." - Homer

 

[wadjaw]

The user is already logged in a phone 203 and I'm trying to login to the UI from the server, the deployment is for the end of the week.
how can I test the TAPI connection ?
the SIP extension is already logged in and I can see it in the SSA.
on the Dashboard web interface everything is green but no agent is able to login.
Licenses are all valid in IPOCC and IP Office

 

[janni78]

Check CHAP, CHAPSync & Taskserver_IPO logs in TTConsole.

"Trying is the first step to failure..." - Homer